"Save order" Button Does Nothing

  • Resolved criticalslinky

    (@criticalslinky)


    9 years, 5 months ago

    Hi all,

    Came into work this morning, and everything seemed fine. But when I tried to manually change an order’s status (from the order detail page), nothing happeed. Specifically, changing from any status to any other status does nothing. Clicking on the “Save Order” button doesn’t reload the page like it did last week. It just sits there.

    I tried updates, turning WooCommerce off and on, disabling other plugins, all to no avail. Nothing makes that button work.

    I originally though it might have to do with Paypal’s (our CC processor) upgrade to SHA-256, but when an order is placed on the site, the system can place the order, and change the status from pending to processing. But I can’t.

    I can use the list view to change the orders, but it doesn’t have all the detail I need, obviously, like the detail view does.

    Any guesses? Thanks!

    https://www.ads-software.com/plugins/woocommerce/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    In chrome, View > Developer > Javascript Console. Look for an error when you hit the save button.

    Thread Starter criticalslinky

    (@criticalslinky)

    Thanks Mike, I need to add this to my diagnosis toolkit!

    There is indeed an error on mouseclick. The codes gets jumbled when I move it, so here is a screenshot.

    I did some poking around, and it looks like it has something to do with a version of jQuery that is out of date and/or not in noconflict mode. I am new to javascript in general, so this is a great opportunity to learn about debugging!

    What should I be looking for to fix this issue?

    Plugin Contributor Mike Jolley

    (@mikejolley)

    Can you turn off other plugins and work out which one is including the error? hard to tell from that screenshot what code is actually calling it.

    Thread Starter criticalslinky

    (@criticalslinky)

    Update: Never mind, I found the problem. It was a plugin that was out of date. Please ignore this, but thank you Mike for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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