save + publish greyed out

  • Resolved noavi

    (@noavi)


    1 year, 6 months ago

    hey support geniuses,

    i’m new to web stories and have tried to make a super basic one to get the hang of it. however, save/preview/ publish are all greyed out for me.

    re: my site health, there no errors with SITE API, and overall site health is “good”.

    any guidance would be greatly appreciated!

    thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    Hi there @noavi , we will be happy to help. Can you please share your site URL?

    Also, what is your WordPress user role?

    Thread Starter noavi

    (@noavi)

    hi, thanks for your response. i’m the admin. my site url is: journal.noavi.com

    i was able to figure out the greyed out business after hiring some outside help.

    however, i just spent hours putting together a 15-page web story, my first. each page had around 8 layers and i was meticulous about saving the draft. i went to preview mode and all of the sudden, everything deleted from the entire story except for background layers. text: gone. shapes: gone. literally everything except background: gone.

    thoughts?

    Plugin Support Luckyna San

    (@luckynasan)

    @noavi Apologies for the late response! If you could provide what information you can from your Site Health info privately through this form that would be great.

    If possible, could you check for any browser console errors in the browser dev tools and send us a screenshot, using a screenshot sharing service such as Jumpshare, Snippyly or Imgur?

    Plugin Support Luckyna San

    (@luckynasan)

    We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you experience any other issues. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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