save your site

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Diego B

    (@diegobarle)

    hi @coolpinkice
    I understand your concern and I am sorry for the inconvenience caused to you by this situation!

    Please share with us more information about the problem you’re having in order to help you.

    If is possible please contact us at WooCommerce.com > My Account > Support.
    You may need to create an account before you can access that page.
    Please include a link to this forum thread.
    We will be able to help you further there.

    Best,
    Diego

    Thread Starter CoolPinkIce

    (@coolpinkice)

    Hey Diego,

    it hugged a lot of memory and the server was timing out. We contacted our hosting company and the noticed this plug in was the root course. haven’t had an issue since we uninstalled.

    Plugin Support Diego B

    (@diegobarle)

    @coolpinkice thank you for your answer.

    Is is ok for you, please share a copy of your site’s System Status?
    You can find it on your website, via WP?Admin?→?WooCommerce?→?Status. Select Get system report and then Copy for support.
    Once you’ve done that, paste it here in your response.

    Additionally, we’ll need the fatal errors log WP?Admin?→?WooCommerce?→?Status → Logs
    From the dropdown menu select the fatal error log from the date your site crashed.
    The same as the status report paste it here in your response.

    We’ll try to dig and look for the cause of the issue in your site.

    Best,
    Diego

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘save your site’ is closed to new replies.