Urgent: Saved Credit Card processing failures after updating Stripe

  • Resolved carinlockhart

    (@carinlockhart)


    1 month, 2 weeks ago

    a couple days ago, I update the woocommerce stripe plugin per the emailed instructions (“Reminder: Update your WooCommerce Stripe Payment Gateway by October 29”). Since then, subscriptions or payments attempted with a saved credit card fail IN Stripe, they show error 400. In Woocommerce, they show errors like:

    Sorry, we are unable to process the payment at this time. Reason: No such customer: ‘cus_H2fTnQl9CY7xUW’ <link>

    and

    Payment failed: No such customer: ‘cus_F1wdBJmaFVONdI’ Order status changed from Pending payment to Failed.

    and sometimes that the src code is invalid.

    I contacted Stripe support, and they said, “Woocommerce is creating another customer profile that doesn’t have a saved payment method, and that’s why you’re getting this error message “resource_missing—source. “They told me others had called, and this was a Woocommerce issue.

    What do I do to resolve this? ALL our subscription renewals are failing, and most online orders. Help!?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Douglas I. a11n

    (@imodouglas)

    Hi @carinlockhart, I am sorry to hear that this is happening to your site after you updated your Stripe plugin.

    Due to the urgency of this issue, we’d like to take a deep dive into this issue for you and we may require some sensitive information about your site that should not be shared publicly. In this regard, I recommend you open a ticket with us and share the ticket here so we take a look at it for you.

    We look forward to assisting you further with this issue.

Viewing 1 replies (of 1 total)
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