Saved new value in Scan Time Limit is always set back to 180

  • Resolved andym2009

    (@andym2009)


    2 years, 1 month ago

    Using the Free version of Wordfence.

    Entering blank and saving the change (to allow up to 3 hours) seems ok.

    But later the scan fails and the value has been returned to 180 seconds.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wftiffany

    (@wftiffany)

    Hi @andym2009,

    Thanks for reaching out to us.

    Is your hosting provider 123 Reg or Heart Internet? If so, this is a known issue with these two hosting companies: https://www.wordfence.com/help/scan/troubleshooting/#hosting-provider-issues

    These hosts have set this very short time limit compared to the default time limit value of 3 hours. As a consequence, you may not be able to permanently increase the scan time limit length above 3 minutes for scans to be able to successfully complete. This is a limitation of their server configuration and something we’re unable to work around, unfortunately.

    Thanks,
    Tiffany

    Thread Starter andym2009

    (@andym2009)

    Hi Tiffany,

    That’ll be it then…. 123-Reg is the host!

    Thanks for your help.

    A.

Viewing 2 replies - 1 through 2 (of 2 total)
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