Saving causes error

  • Hi,
    I use Popups for Divi and I get a problem while saving my divi page. The message “this saving failed – backup load from server or close ” (not word by word, cause I’m working with the german divi) occures but the page is still saved. The popup is working, but a loading animation is permanently visible.
    If I disable the plugin (Popups for Divi) everything is fine, so how can I fix this?
    Thanks for helping.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @smitundpartner,

    Apologize for the inconvenience!

    It seems like you are using an old version of our plugin. These issues came because of a Divi update around 3 weeks back. You are requested to update your plugin to the latest version (2.3.5).

    Please do get back to me, in-case of any query.

    Regards,
    Syed

    Thread Starter smitundpartner

    (@smitundpartner)

    Hi,
    thanks for your quick answer. I already use Version 2.3.5.
    You have another idea?
    Regards

    Hello @smitundpartner,

    Apologize for the inconvenience!

    I will be needing some more details to assist you better.

    1) What is the URL of the website?
    2) Where do I need to click to trigger the popup?

    Please do get back to me, in-case of any query.

    Regards,
    Syed

    Thread Starter smitundpartner

    (@smitundpartner)

    Hi,
    the site is not visible, because I saved it as private. If you can have a look right now, I can publish it for a short while.

    The page should not be public in the moment. So if I should do it, could you please send me a pm to [email protected]

    Yours
    Regina

    Plugin Contributor Philipp Stracker

    (@strackerphil-1)

    Hi Regina

    Thanks for your offer to get temporary access to your website.

    However, I think we can first check some details without accessing that website:

    * Can you send us a screenshot of that message? It’s okay if it’s in German
    * Also, can you export the page which has problems in Divi (use the portability tool, as seen in the screenshot below)

    Can you then send both files to [email protected] so we can review the message and see if we can find anything unusual in your export file?

    We’ll get back to you via email then.

    Thanks for your help and sorry for the issues you experience!
    Philipp ??

    p.s. please export the Divi page using this function:

Viewing 5 replies - 1 through 5 (of 5 total)
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