Saving Checkout Form Field Data

  • Resolved Brett Atkin

    (@brettatkin)


    7 years, 1 month ago

    Say a visitor adds items to their cart, goes to the checkout page, fills out the checkout page and then remembers they want to purchase something else.

    If they leave the checkout page and then return, they loose the data they entered.

    What is the solution (plugin or code snippet) to this problem? I’ve searched for a solution but can’t find any. I have to think I’m not the first one on this so I guessing I’m using the wrong search term(s).

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

  • If the customer creates an account, their details will be saved. You can disable guest checkout to enforce accounts if you want to.

    Thread Starter Brett Atkin

    (@brettatkin)

    Yes, we’re doing guest checkout. Client won’t change that.

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @brettatkin,

    That’s a tough case we have here! Saving data entered in the checkout form before the customer clicks submit would technically mean collecting their personal data before they officially give their consent. Legal regulations in many countries are very strict about this – that’s probably why I’m not familiar with any WooCommerce extension that would achieve such result.

    People can voluntarily use a browser extension to save form data in their own browser, but saving anything on the server is probably a no-go.

    Cheers!

    Thread Starter Brett Atkin

    (@brettatkin)

    I’m not suggesting saving that data on the server. Sites save user-submitted data in cookies all the time.

    Beyond that, that is how most/all of the abandon cart services work. Once a user enters their email and exits the field, they capture the address.

    Now I do understand what you’re saying but the data hasn’t been “collected” yet.

    It would be a great feature if Woo would save user submitted data (outside creating an account) in a cookie to save the reentry of information. The cookie(s) could even expire once the session is ended.

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Thank you for your explanation!

    Can you please submit this suggestion on our ideas board?

    https://ideas.woocommerce.com/forums/133476-woocommerce/

    We’d like to see how many people would be interested in this.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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