Saving photos

  • My team is using photos from their device that have Chinese file names. When we use these names to upload the media and save in the WordPress editor, we get the response “Updating Failed. The Response is Not a Valid JSON Response”.

    This comes from different machines using different browsers. I have turned off all plugins and resaved the permalinks, I’ve tried pretty much everything that has been instructed from other websites that try and fix this issue.

    The only current workaround is to save the files with an English name which works fine, however, the media that is already saved still gives issues when trying to edit a page with previously uploaded photos.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Have you tried uploading the files in Media and not in the editor?

    Have you also had a look at the error log on the server? If there was a problem saving the file, you might find something there. Your hoster’s support can help you find it.

    Do you have an example of such a file? Perhaps you can upload it somewhere via FTP so that people can have a look for themselves.

    Moderator Support Moderator

    (@moderator)

    @jetbro You’re welcome to use ChatGPT to construct your replies, but we ask that you edit them for accuracy first.

    For example, “If none of the above steps resolve the issue, consider reaching out to WordPress support or posting on their forums for further assistance.”

    This is WordPress Support, these are the WordPress support forums.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Saving photos’ is closed to new replies.