Saving settings don’t work

Hi @newsarena – I just retested on a few sites to be sure and saving works fine on my sites. So I don’t think it is a general/universal issue.

To confirm: you’re unable to save any options?

Do you know how to check the console in your browser for errors? If you are in Chrome, right click anywhere on the screen. That will bring up a menu. Click “Inspect.” That will bring up Chrome dev tools. Across the top, you’ll see a small menu – click ‘Console’. If there are JavaScript errors, they will show up there in red.

There is a bit of JS on that screen that helps with saving options. If there are console errors (ours or someone else’s), that could interfere with saving.

Hi @firelightwp

Yes, changes are not saved. I checked the console, no JS errors.

I reverted to an older version for testing v2.0.6. No problems with it.

That’s a pretty serious bug. I can’t think of a possible cause or other troubleshooting steps to suggest off the top.

• This reply was modified 4 months, 2 weeks ago by LightPress.

@newsarena – If you are open to it, can you send a note via at firelightwp.com/contact? If you do, reference this thread. We can work through other troubleshooting. I’d like resolve this so you can update, and also make sure it’s not a broader issue that will affect a wider group of users.

One more follow up – I noticed you reverted to 2.0.6. To confirm, the immediate prior version 2.2.5 was working for you? I’m wondering why you reverted so far back.

I ask because if it is 2.2.5 vs 2.2.6, that obviously narrows down where the issue could be. In that case, I could try sharing one or more slightly adjusted versions of the plugin that reverse or comment out changes in 2.2.6. At the least, that would allow us to narrow down which code might be causing issues in your environment. If you’d prefer to try that (vs reaching out directly), let me know.

I have upgraded from 2.0.6 to the last one 2.2.6, that’s why I reverted back to 2.0.6.

However, I have broadend my experiment with the versions. Version 2.2.1 is the last one workable for me. From v2.2.2 and above not saving problem persist. BTW, I am using FancyBox Legacy.

Ok, that’s good information. So it sounds like it was a change in 2.2.2 that broke things for you. I’ll review changes in that version and see if I have thoughts on possible causes.

Just wanted to follow up and after reviewing the 2.2.2 release, I don’t see any other obvious troubleshooting steps to suggest.

To clarify, when you click the save settings buttons, does anything happen at all? Does the page pop back to the top? Also, if you’ve only been testing with 1 or a couple settings, can you try some others and see if it depends on the setting.

To do more, I really need to be able to see or duplicate the issue. If you reach out directly, we can coordinate that.

Hi,

In my last post, I asked if you could double check whether ALL settings won’t save, or just some. I ask because there’s another thread specifically about the Link To and Group Galleries settings not saving. Those settings have their own issues that I’ve resolved and will be in the next release.

https://www.ads-software.com/support/topic/no-next-and-back-arrows-in-galleries/

For now, I’m assuming your issue is broader and affecting all settings.

@newsarena – I just pushed a release (2.2.8) that fixes some known issues with a few settings not saving. It also ensure a success message shows when settings are saved so you can tell action was taken. If you are up for it, please feel free to try updating and let me know if you’re still having issues. Thanks.

Hi @firelightwp

Updated. Settings are now saved. Thank you!

Thank for this, I had the exact same issue and the upgrade to 2.2.8 sorted this.