Says it’s saving, but doesn’t activate

  • Resolved paradasos

    (@paradasos)


    6 years, 6 months ago

    I’ve set up the plugin, and tick ‘Enable the privacy bar’. When I hit save, all my settings are saved, but the enable box is unticked and the plugin does not display.

    I’ve tried uninstalling plugin and reinstalling, and I also upgraded to the new version, but exactly the same thing happens.

    Clearly something is blocking it. Any suggestion of how I can pinpoint the issue? It was working fine when I first installed it last week to test it out and no other plugins have changed since then

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @paradasos,

    If you haven’t added or updated anything else recently that may be a conflict; I would say your best bet would be to go into your wp-config.php in the root of your WP installation and change debug from false to true to see errors:

    define('WP_DEBUG', true);

    When you have made that change on the server go back into the plugin and see if any error notices are now displayed. If there are errors referencing the plugin then they may assist the plugin developers pin point the issue.

    You can then change it back to false once you are done.

    Hope that helps,

    John

    I am having the same issue.

    Give what I said above a try because if you are having problems that some are not, like me; then the developers are firing blind and it will take longer to fix.

    If you do see an error and notify them here, then it will be ready for them to look into it.

    John

    Hi thanks for your quick reply. I did activate the debug mode and found no errors. Really baffled. I even disabled other plugins to see if there is a conflict but nothing.

    Thread Starter paradasos

    (@paradasos)

    The only error I get is:

    PHP Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘boolval’ not found or invalid function name in /var/www/vhosts/**[site name]**/httpdocs/wp-includes/class-wp-hook.php on line 288

    But I couldn′t say if I was getting that before or not since debug wasn′t previously enabled, so I don′tknow if that is connected.

    Plugin Support Anthony Moore

    (@amooreto)

    Hi @paradasos, our plugin required PHP version 5.6 or higher.

    You may need to ask your hosting provider to update your PHP version.

    boolvalis a built-in PHP function.

    It was the php version I was using. I can save it now. Thanks for all your help guys. Great plugin.

    Thread Starter paradasos

    (@paradasos)

    That’ll be it. I’m on 5.4.16. Not sure how it was working last week, but never mind. I have the access to upgrade, but there’s some work to be done on testing the site before I can upgrade to a newer version. I’ll need to find a workaround GDPR solution for now and return to your plugin once it’s all sorted.

    Nice job on the plugin though. It does everything GDPR-related I need to do on my site in a single plug-in.

Viewing 8 replies - 1 through 8 (of 8 total)
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