Says no saved payment methods even though there are

Hey @themassapothecary,

Thanks for reaching out. I want to make sure we’re talking about the same thing. Are you saying that you’re seeing this message at checkout? Here’s what I see there on my test site.

Can you send a screenshot of what you’re seeing? You can upload it to the media library on your WordPress site and share the URL here.

Also, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

Thanks

@3sonsdevelopment no, not checkout page. On the account page. https://imgur.com/BzGau8G

### WordPress Environment ###

WordPress address (URL): https://massapothecary.com
Site address (URL): https://massapothecary.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.27
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
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Database Data Size: 599.22MB
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (68) ###

Affiliates WooCommerce Light: by itthinx – 1.14.0
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Nextend Social Login Pro Addon: by Nextendweb – 3.1.4
Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 9.30.1
Perfect Brands for WooCommerce: by QuadLayers – 2.0.8
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 2.9.1
Quick View and Buy Now For WooCommerce: by GrandPlugins – 1.0.3
Rank Math SEO PRO: by Rank Math – 3.0.11
Rank Math SEO: by Rank Math – 1.0.88.1
SS WooCommerce Myaccount Ajax Tabs: by SaurabhSharma – 2.3.0
Tawk.to Live Chat: by Tawkto – 0.7.1
WooCommerce Thank You Page - NextMove: by XLPlugins – 1.16.0
To Top: by Catch Plugins – 2.4
Toolbox for WooCommerce Subscriptions: by Shop Plugins – 1.4.24
TrackShip for WooCommerce: by TrackShip – 1.3.6.1
TrustedSite: by TrustedSite – 1.1.2
Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.2
Woo Discount Rules PRO 2.0: by Flycart – 2.4.0
Woo Discount Rules: by Flycart – 2.4.0
WooCommerce Search Engine: by Guaven Labs – 2.2.9
USPS Simple Shipping for Woocommerce: by dangoodman – 1.6.1
WooCommerce All Products For Subscriptions: by WooCommerce – 3.3.1
WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.13.0
WooCommerce Gift Cards: by WooCommerce – 1.10.3
Gift Wrapper: by Little Package – 5.1.4
Woocommerce - Openpos - Square Terminal Checkout: by [email protected] – 1.3
Woocommerce OpenPos: by [email protected] – 5.6.4.5
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.6.4
WooCommerce Recommendation Engine: by Element Stark – 3.2.8
Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.36
WooCommerce Square: by WooCommerce – 3.0.1
WooCommerce Subscriptions: by WooCommerce – 4.2.0
WooCommerce: by Automattic – 6.4.1
Wordfence Security: by Wordfence – 7.5.9
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.0.4
WP Mail SMTP: by WPForms – 3.4.0
Widgets for Google Reviews: by Trustindex.io  – 8.4
WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache: by WP Rocket Support Team –
WP Rocket | Exclude JS scripts from Delay JS only at some URLs: by WP Rocket Support Team – 1.0
WP Rocket: by WP Media – 3.11.2
WP Rollback: by GiveWP.com – 1.7.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.4

Smart Coupons for WooCommerce  Pro: by WebToffee – 2.0.0
XL WooCommerce Sales Triggers: by XLPlugins – 2.11.0
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

### Inactive Plugins (5) ###

Advanced Database Cleaner PRO: by Younes JFR. – 3.1.6
Cyber Fox Christmasify!: by Cyber Fox – 1.2.7
Query Monitor: by John Blackbourn – 3.9.0
Rearrange Woocommerce Products: by Aslam Doctor – 4.0.8
Simple Custom CSS and JS: by SilkyPress.com – 3.39

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in)

### Must Use Plugins (1) ###

Object Cache Pro (MU): by Rhubarb Group – 1.14.5

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #921 - /cbd-store/
Cart: #922 - /cart/
Checkout: #43444 - /checkout/
My account: #3225 - /my-account/
Terms and conditions: #1169 - /terms-and-conditions/

### Theme ###

Name: Shoptimizer
Version: 2.5.3
Author URL: https://www.commercegurus.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://massapothecary.com
Subscription Statuses: wc-active: 12
wc-on-hold: 2
wc-cancelled: 11

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Massachusetts

### Subscriptions by Payment Gateway ###

Square: wc-active: 12
wc-cancelled: 10
wc-on-hold: 2

### Payment Gateway Support ###

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin

Check payments: products
Test Gateway: products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
refunds

### Gift Cards ###

Database Version: 1.10.3
Loopback Test: ?
Task Queueing Test: ?

### All Products for WooCommerce Subscriptions ###

Template Overrides: –

### Action Scheduler ###

Complete: 12,156
Oldest: 2022-04-11 21:47:26 -0400
Newest: 2022-05-12 14:36:10 -0400

Failed: 2
Oldest: 2022-03-17 12:58:21 -0400
Newest: 2022-03-17 12:59:23 -0400

Pending: 22
Oldest: 2022-05-12 14:41:30 -0400
Newest: 2022-06-07 10:30:10 -0400

### Status report information ###

Generated at: 2022-05-12 14:38:14 -04:00

Thanks for clarifying. I haven’t been able to reproduce this so far. My test site isn’t showing an error message when I view my payment methods.

Is there any chance these were saved in sandbox mode before the site was switched to live payments?

@3sonsdevelopment yes they all were for this one. However I used the User Switching plugin ND swapped to a regular customers account and it did the same thing

@3sonsdevelopment Update- so if you have a saved payment on file and go the my account page -> payments it will have notification that there are no saved payments on file, but if you refresh the page it shows correctly with no notification showing like it shouldnt since there are cards on file.

I disabled WP Rocket since I figured it was a caching issue, but same exact thing. I am so confused ??

That definitely sounds caching-related. What happens if you open up this page in a private browser window? Does the same thing happen there?

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.