SCA payment failed, product selled

Hello @sibaldisrl,

I have an issue with your plugin. When users failed their purchases, Woocommerce read the orders as completed and not failed.

To understand the issue properly, could you please provide us with:

– Screenshot of the failed order. Please make sure the note section is visible.

– Your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

– The latest log from related to the Stripe payment gateway.

We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions, we are here to help.

Dear Shohan Hossain Nabil &#8211
Thank you so much for your help!
I’ll just give you an example of failed purchases.

– Screenshot of the failed order. Please make sure the note section is visible.

(A) – sorry, I do not know how to put screenshot
Schermata 2021-08-31 alle 21.24.42.png
Schermata 2021-08-31 alle 21.24.13.png
Schermata 2021-08-31 alle 21.23.47.png

or that (another purchase):

Schermata 2021-08-31 alle 21.28.29.png

or that:

Schermata 2021-08-31 alle 21.29.04.png

– Your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

### WordPress Environment ###

WordPress address (URL): https://www.igorsibaldi.com
Site address (URL): https://www.igorsibaldi.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.22
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: jdi_
Dimensione totale database: 138.05MB
Dimensione dati database: 91.99MB
Dimensione indice database: 46.06MB
jdi_woocommerce_sessions: Dati: 3.02MB + indice: 0.06MB + motore InnoDB
jdi_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
jdi_woocommerce_order_items: Dati: 1.52MB + indice: 0.22MB + motore InnoDB
jdi_woocommerce_order_itemmeta: Dati: 1.52MB + indice: 1.83MB + motore InnoDB
jdi_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
jdi_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_woocommerce_payment_tokenmeta: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
jdi_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_actionscheduler_actions: Dati: 3.02MB + indice: 2.02MB + motore InnoDB
jdi_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_actionscheduler_logs: Dati: 1.47MB + indice: 0.33MB + motore InnoDB
jdi_ce4wp_abandoned_checkout: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_check_email_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_comments: Dati: 0.06MB + indice: 0.09MB + motore InnoDB
jdi_edd_customermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_edd_customers: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_envato_items_sales: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_e_submissions: Dati: 0.42MB + indice: 0.91MB + motore InnoDB
jdi_e_submissions_actions_log: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
jdi_e_submissions_values: Dati: 0.14MB + indice: 0.09MB + motore InnoDB
jdi_f24_installation_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_fattura_tax: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_fbv: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_fbv_attachment_folder: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_hfcm_scripts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_import_detail_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_import_log_detail: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_import_postID: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_ld_notifications_delayed_emails: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_learndash_pro_quiz_category: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_learndash_pro_quiz_form: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_learndash_pro_quiz_lock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_learndash_pro_quiz_master: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_learndash_pro_quiz_prerequisite: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_learndash_pro_quiz_question: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_learndash_pro_quiz_statistic: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_learndash_pro_quiz_statistic_ref: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_learndash_pro_quiz_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_learndash_pro_quiz_toplist: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_learndash_user_activity: Dati: 3.52MB + indice: 12.13MB + motore InnoDB
jdi_learndash_user_activity_meta: Dati: 0.14MB + indice: 0.19MB + motore InnoDB
jdi_lifterlms_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_lifterlms_events: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_lifterlms_events_open_sessions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_lifterlms_notifications: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
jdi_lifterlms_product_to_voucher: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_lifterlms_quiz_attempts: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_lifterlms_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_lifterlms_user_postmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_lifterlms_vouchers_codes: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_lifterlms_voucher_code_redemptions: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_lifterlms_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_mailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_options: Dati: 29.06MB + indice: 0.41MB + motore InnoDB
jdi_pmxi_files: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_pmxi_hash: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_pmxi_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_pmxi_images: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_pmxi_imports: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_pmxi_posts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_pmxi_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_postmeta: Dati: 17.09MB + indice: 5.88MB + motore InnoDB
jdi_posts: Dati: 5.34MB + indice: 1.30MB + motore InnoDB
jdi_redirects: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_css: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
jdi_revslider_css_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_sliders: Dati: 0.17MB + indice: 0.00MB + motore InnoDB
jdi_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_slides: Dati: 0.41MB + indice: 0.00MB + motore InnoDB
jdi_revslider_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_static_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_shortpixel_folders: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_shortpixel_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_sib_model_contact: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_sib_model_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_sib_model_users: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_smackcsv_file_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_smackuci_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_term_relationships: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
jdi_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_ultimate_csv_importer_acf_fields: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_ultimate_csv_importer_mappingtemplate: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_ultimate_csv_importer_media: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_ultimate_csv_importer_shortcode_manager: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_ultimate_post_entries: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_um_metadata: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
jdi_usermeta: Dati: 12.52MB + indice: 15.06MB + motore InnoDB
jdi_users: Dati: 1.52MB + indice: 0.64MB + motore InnoDB
jdi_wcpdf_invoice_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wcpdf_receipt_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wcpicfi_sessions: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wc_customer_lookup: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
jdi_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_wc_order_product_lookup: Dati: 0.06MB + indice: 0.06MB + motore InnoDB
jdi_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
jdi_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
jdi_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_wpfm_backup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpgmza: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpgmza_circles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpgmza_maps: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpgmza_polygon: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpgmza_polylines: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpgmza_rectangles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wpuf_subscribers: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_wpuf_transaction: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
jdi_wt_iew_action_history: Dati: 2.52MB + indice: 0.00MB + motore InnoDB
jdi_wt_iew_cron: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wt_iew_ftp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
jdi_wt_iew_mapping_template: Dati: 0.03MB + indice: 0.00MB + motore InnoDB
jdi_yoast_indexable: Dati: 5.45MB + indice: 2.91MB + motore InnoDB
jdi_yoast_indexable_hierarchy: Dati: 0.08MB + indice: 0.08MB + motore InnoDB
jdi_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
jdi_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
jdi_yoast_seo_links: Dati: 0.20MB + indice: 0.13MB + motore InnoDB
Morg_A: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
Morg_B: Dati: 0.02MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

attachment: 567
bnfw_notification: 2
clients: 22
condition_group: 1
course: 3
custom_css: 6
customize_changeset: 13
elementor_library: 68
elementor-hf: 1
envato_tk_import: 2
et_body_layout: 6
et_pb_layout: 1
et_template: 4
event-item: 4
lesson: 48
llms_access_plan: 5
llms_question: 1
llms_quiz: 1
nav_menu_item: 30
oembed_cache: 7
page: 36
post: 5
product: 73
revision: 619
section: 12
sfwd-courses: 65
sfwd-lessons: 7
sfwd-topic: 63
shop_coupon: 12
shop_order: 5431
shop_order_refund: 2
sidebar: 1
testimonials: 3
um_directory: 1
um_form: 3
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

Astra Pro: by Brainstorm Force – 3.5.8
Classic Editor: by Contributori WordPress – 1.6.2
Custom Icons for Elementor: by Michael Bourne – 0.3.1
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Elementor Pro: by Elementor.com – 3.3.8
Elementor: by Elementor.com – 3.4.2
Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
301 Redirects: by WebFactory Ltd – 2.70
Essential Addons for Elementor - Pro: by WPDeveloper – 4.4.8
Essential Addons for Elementor: by WPDeveloper – 4.8.4
Facebook for WooCommerce: by Facebook – 2.6.1
Fattura24: by Fattura24.com – 5.3.1
Header Footer Code Manager: by 99robots – 1.1.11
Google Ads & Marketing di Kliken: by Kliken – 1.0.7
LearnDash LMS - Course Grid: by LearnDash – 1.7.0
LearnDash LMS - Elementor: by LearnDash – 1.0.3
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.3
Loco Translate: by Tim Whitlock – 2.5.3
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.15
LMS LearnDash: by LearnDash – 3.4.2.1
SiteGround Optimizer: by SiteGround – 5.9.4
Show User ID: by Carlos Martínez Romero – 1.0.0
Temporary Login Without Password: by StoreApps – 1.6.14
Ultimate Member: by Ultimate Member – 2.2.2
UpdraftPlus - Backup/Ripristino: by UpdraftPlus.Com
DavidAnderson – 1.16.60

WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce Stripe Gateway: by WooCommerce – 5.4.0
WooCommerce: by Automattic – 5.6.0
Yoast SEO: by Team Yoast – 17.0
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.1
WP Mail SMTP: by WPForms – 3.0.3

### Inactive Plugins (4) ###

Duplicate Page: by mndpsingh287 – 4.4.1
User Switching: by John Blackbourn & contributors – 1.5.7
WooCommerce PayPal Payments: by WooCommerce – 1.5.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2

### Must Use Plugins (1) ###

LearnDash LMS Multisite: by LearnDash – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7791 - /negozio/
Carrello: #6481 - /carrello/
Pagamento: #7787 - /pagamenti/
Il mio account: #12204 - /mio-profilo/
Termini e condizioni: #7355 - /termini-e-condizioni/

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: https://wp-win.it
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.5.0 – 3.6.8 è disponibile
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ?

### Templates ###

Overrides: astra-child/woocommerce/myaccount/dashboard.php

### Action Scheduler ###

Completato: 9.331
Oldest: 2021-08-01 16:42:54 +0200
Newest: 2021-08-31 21:29:48 +0200

### Status report information ###

Generated at: 2021-08-31 21:31:08 +02:00

– The latest log from related to the Stripe payment gateway.
(A) Just for Loretta Castellani

req_q0Rc37Nvvjc2Pn
POST /v1/payment_intents
200 OK
Orario
30/08/21, 18:39:23
Indirizzo IP
35.214.192.75
Versione API
2019-09-09
Origine
WooCommerce Stripe Gateway/5.4.0 (https://woocommerce.com/products/stripe/)
Correlato a
source — src_1Is5NdFj2FC2nINXiP7bf64N
customer — cus_JV5Y1CsaxnU7Vm
payment_intent — pi_3JUDW3Fj2FC2nINX07HplgAf
Idempotenza
Chiave — 1ae76a5f-82bb-4dc9-97a4-fe0ec2142c91

Origine
https://api.stripe.com/
Corpo POST richiesta
{
“source”: “src_1Is5NdFj2FC2nINXiP7bf64N”,
“amount”: “366”,
“currency”: “eur”,
“description”: “Igor Sibaldi – Ordine 21754”,
“metadata”: {
“customer_name”: “Loretta Castellani”,
“customer_email”: “[email protected]”,
“order_id”: “21754”,
“site_url”: “https://www.igorsibaldi.com”
},
“capture_method”: “automatic”,
“payment_method_types”: {
“0”: “card”
},
“customer”: “cus_JV5Y1CsaxnU7Vm”,
“statement_descriptor”: “Igor Sibaldi”
}
Parametri query richiesta
Nessun parametro query
Corpo risposta
{
“id”: “pi_3JUDW3Fj2FC2nINX07HplgAf”,
“object”: “payment_intent”,
“amount”: 366,
“amount_capturable”: 0,
“amount_received”: 0,
“application”: null,
“application_fee_amount”: null,
“canceled_at”: null,
“cancellation_reason”: null,
“capture_method”: “automatic”,
“charges”: {
“object”: “list”,
“data”: [
],
“has_more”: false,
“total_count”: 0,
“url”: “/v1/charges?payment_intent=pi_3JUDW3Fj2FC2nINX07HplgAf”
},
“client_secret”: “pi_3JUDW3Fj2FC2nINX07HplgAf_secret_dZObtHAAQa9ZsaIrxSSrEDkXM”,
“confirmation_method”: “automatic”,
“created”: 1630341563,
“currency”: “eur”,
“customer”: “cus_JV5Y1CsaxnU7Vm”,
“description”: “Igor Sibaldi – Ordine 21754”,
“invoice”: null,
“last_payment_error”: null,
“livemode”: true,
“metadata”: {
“customer_name”: “Loretta Castellani”,
“customer_email”: “[email protected]”,
“order_id”: “21754”,
“site_url”: “https://www.igorsibaldi.com”
},
“next_action”: null,
“on_behalf_of”: null,
“payment_method”: null,
“payment_method_options”: {
“card”: {
“installments”: null,
“network”: null,
“request_three_d_secure”: “automatic”
}
},
“payment_method_types”: [
“card”
],
“receipt_email”: null,
“review”: null,
“setup_future_usage”: null,
“shipping”: null,
“source”: “src_1Is5NdFj2FC2nINXiP7bf64N”,
“statement_descriptor”: “Igor Sibaldi”,

Hi @sibaldisrl,

Thanks for posting that. Could I get you to open up a ticket about this for us? That way we can send screenshots back and forth in a secure way.

https://woocommerce.com/my-account/create-a-ticket/

Thanks!