Scam, don’t use, can break site, inexcusable

  • Broke my site by updating image names & paths, when mesaly 1k limit exceeded, it broke my client’s site. They can’t revert back to my old paths to existing un Optimold optimized images. I had selected to leave images on my server & their cloud. Tried downloading image zip file but their new images weren’t included. Support said paying for their service wouldn’t fix. So now I’m fixing one by one manually, inexcusable.?

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  • Plugin Author optimole

    (@optimole)

    Hi,

    Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify a few points:

    • By default, images are not transferred to Optimole, which means you opted in to transfer them. The service can be used effectively without this option. If you choose not to transfer images to Optimole, removing the plugin is as simple as uninstalling it from your site.
    • We send several emails when your account nears and exceeds its limit.
    • Even if your account is disabled, you can transfer images back from Optimole to your site for 2 more weeks. You choose to transfer them after more than 1 month after deactivation when they were no longer available.

    We strive to provide a smooth experience and would love to know how we could have made these points clearer to avoid any frustration. Your feedback is appreciated.

    Thank you!

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