Scam ? Email sent to cancel subscription – still charged

  • Is it a scam ?
    I reached the team by email the 14/02/2023 to cancel my subscription (3886) because there are no other ways to cancel it even on our Cartimize dashboard. No one answered me, and i’ve been charged.

    I would like a refund. Cartimize team, please keep me update on the situation.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Amrit Anandh

    (@amritanandh)

    @ax830, I’m very sorry about that and for failing to follow up on the Refund request. We’ll process your refund immediately.

    Thread Starter ax830

    (@ax830)

    Hi Amrit,
    It’s been one week now and i still did not receive a refund + my subscription is still active on my cartimize account (screen https://ibb.co/0ZQy46w)

    Please come back to me ASAP.

    Plugin Contributor Amrit Anandh

    (@amritanandh)

    I just checked and see that the refund has been issued. Please check your bank account. Give it a few days for it to reflect.

    Thread Starter ax830

    (@ax830)

    Hi Amrit,

    It’s been 10 days and still nothing on my bank account. I begin to think your plugin is a scam. Could you please check again, I’ll delete my post once the case is done.

    Thread Starter ax830

    (@ax830)

    Could you please answer me ?

    Plugin Contributor Amrit Anandh

    (@amritanandh)

    I definitely refunded your payment. Let me check again and get back to you. Rest assured, I’ll definitely make sure you get your money back.

Viewing 6 replies - 1 through 6 (of 6 total)
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