Plugin has issues, Devs working to resolve

  • Plugin has several issues.

    When I first contacted support it took some time to get a response but they appear to be working diligently on my site’s issues.

    I will update this review as we progress.

    • This topic was modified 3 years, 10 months ago by w3prodigy. Reason: Contacted by support. Not a scam
    • This topic was modified 3 years, 10 months ago by w3prodigy.
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  • Greetings @w3prodigy

    Thank you for your review.

    We do have automated replies https://prnt.sc/12ohho6, if you haven’t got the reply then it could be possible that

    1. We haven’t received your email. (Maybe it got spammed)
    2. The reply failed to deliver due to the mail server issue.

    Also, note that Fridays and Saturdays are considered weekends in our country which is also a reason for the delay.

    Since we are not sure if we have received your email, would you mind sending another message using the form here https://directorist.com/contact We are not allowed to ask for emails here so reaching us using the form would help us a lot.

    Regards

    Thread Starter w3prodigy

    (@w3prodigy)

    Thank you for replying to my review. I appreciate knowing that you’re seeing our messages and I will update my review as we progress.

    I received the automated replies. Those aren’t indicators that a human exists on the other side and has seen my message. It says, “Someone will get in contact with you as soon as possible.” I sent my first email on Wednesday. It would have been nice to receive an actual message from someone before the weekend. The longer your team takes to reply, the more issues I discover.

    Again, I appreciate your reply. I hope to hear from someone on the team during the week.

Viewing 2 replies - 1 through 2 (of 2 total)
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