Scammer. don’t purchase their plan??

  • First of all, I don’t usually like giving negative reviews to any companies until they have boiled me from inside.

    As per their policy, they will sync any order which is paid. It means customer should pay the amount.

    However, in the wordpress they have charged me for all orders which is pending, cancelle(not paid) failed etc. Basically, they will charge you for all orders which is not even paid. In the WordPress, their mechanism is that “any order which go through payment page but customer didn’t pay” they will marked as “cancelled “ so as per their policy they shouldn’t count such orders.

    They have scammed me for more than $30 by exceeding all the quotas which got filled by their issue not ours. Their excuse was ? It’s hard to confirgureg. That’s it even denying to refund the quote which is falsely counted for unpaid orders.

    the domain is accentmirror(.)com for the company For Your Ref

Viewing 1 replies (of 1 total)
  • Plugin Support Jessie

    (@ppjessie)

    Hi,

    We sincerely apologize for any inconvenience caused by our plugin.

    We would like to offer a solution to address the issue you have encountered. Our team can work on creating a customized logic for synchronizing orders specifically for you. However, please understand that this may take some time. Rest assured that if any other users face the same problem, we will handle their cases accordingly. Additionally, as a token of our apologies, we will issue a refund, and our specialist will reach out to you on LiveChat within 2 hours.

    Of course, we also hope you can understand why the plugin can not achieve “the cancelled or failed orders without payment should not be synchronized to plugin”. This is due to limitations in WC’s API and also to account for scenarios where consumers cancel their orders after successful payment and the merchant has already shipped the items.

    What’s more, we appreciate you bringing this to our attention. We truly value your feedback and will work on finding a better way to handle such order statuses in the future.

    Best regards,

    Jessie | ParcelPanel Support

Viewing 1 replies (of 1 total)
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