Scan barcode not working

Hi @immermanalu,

Thank you for your query.

Can you please let us know the method you are using? I think you are using the QR Code Authentication method. Please let me know if it is something else.

We have not been informed about this issue by other customers so I think it is an issue specifically for you which can be due to plugin conflicts. Can you provide some screenshots and raise a query using the plugin so that our developers can directly look?into it? You can also send a query using our?website.

Waiting for your query.

Thank you

Hi, thank you for your reply.

Yes, you are right. I am using the QR Code Authentication method: https://prnt.sc/rzw3gk

I have tried to re-install the app and re-register the two-factor but when I log in, there is no changes, still the same with response: white blank: https://prnt.sc/rzw79n

Before this issue, everything is great. When I logged in, there was automatically a green checklist sign and automatically logged in to wp admin.

Actually, this issue has been happening to me for about 6 months.

Thank you so much.

Hi @immermanalu,

Can you send us a query from the plugin? I have attached a screenshot of where you can do it. We can get into contact and resolve it for you. https://prnt.sc/s009dj

We will be waiting for your query.

Thank you.

Hi, I do appreciate your help but I have changed the authentication method to miniOrange Push Notification. This is much more effective and easy to use for me.

Thank you so much!

Okay, but we can help you resolve it. Any time you need help, you can use the support.