Scan Engine Error – Disable Config Cache not fixing

  • Resolved rgaynor72

    (@rgaynor72)


    8 years, 10 months ago

    I have only been running wordfence for 6 days. I would like to stabilize it and then purchase the premium version. I was getting the below error message and was told to Disable Config Cache. I did that and it seemed to fix the manual scans but occasionally scheduled scans still errored out with the same message. Starting this morning, all scans are erroring out again. I checked and the Disable Config Cache is still checked, so any assistance would be appreciated.

    Scan Engine Error: Wordfence could not start a scan because the cron key does not match the saved key. Saved: 27a05d1b4df396b0135350cd Sent: 4f2450bb268db60527b0ed2f Current unexploded: 1462890116,27a05d1b4df396b0135350cd

    https://www.ads-software.com/plugins/wordfence/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello rgaynor72,
    could you try this? Go to Wordfence “Options” page and under “Other Options” change the setting “Maximum execution time for each scan stage” to 15. Let me know if it helps.

    Thread Starter rgaynor72

    (@rgaynor72)

    Unfortunately that didn’t help either. It seems that every day I have to change the Disable Config Cache option to get it to work again. Today it is working with it unchecked, tomorrow I will have to check it.

    Hello rgaynor72,
    that is indeed very strange behavior. Do you have any caching plugins installed?

    Thread Starter rgaynor72

    (@rgaynor72)

    Hi There,

    Sorry for the delayed response but I have decided that my GoDaddy Hosting is probably causing this strange behavior. Not 100% but that’s my opinion right now. I am in the process of moving my site to a self hosting model but have come up with another weird behavior that is preventing from my finishing the migration. When I have the Wordfence pluging active, the Dashboard Update page so without any formatting, just a list of links. When I disable Wordfence, back to normal. I tried shutting off all plugins and only activating Wordfence and it is definitely Wordfence that is changing the Update Page. Any suggestions on what might resolve this? I did buy a license for my production site so once I fix my non-prod site from this problem, I can finish moving.

    Thanks
    Rob

    Hello rgaynor72,
    sorry for the late reply. It sounds like there may be some error being thrown on that page but it’s not directly visible. There are three things you could check.

    1. Right click in the browser and “view source” on the page to verify that the HTML is intact (that the page ends with </html>)
    2. Reload the page while keeping a browser console open to see if you can see any javascript errors or “red” requests (files that failed to load).
    3. Check your servers error logs and see if you can find any clues there. Error logs are usually available via your webhosts administration panel.

    If you see something in either of those cases feel free to share here and I can help you interpret the results.

Viewing 5 replies - 1 through 5 (of 5 total)
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