Scan Error – 500 -error

  • Resolved epd

    (@epd)


    6 years, 9 months ago

    Server Status: 500 -error
    Error Message:

    Hello,
    the plugin from some days does not work properly anymore.
    I receive error 500 when I scan.
    I increased memory_limit to 2014M, but it still does not work.
    I also Enable File Filters to excluded the heavier folders but the problem continues to be there.
    It works only if Archive the Database.

    I tried to disable all the plugins, but the problem persists!
    My version of php is PHP Version 7.0.27

    How can I fix the error?

    thank you
    best regards
    Emanuele

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey @epd,

    Thanks for the feedback! There are a few items in the FAQ that may provide a solution to this issue, this one may get you going.

    ? ? – Why does the scan take a long time or just simply fail?
    ? ? – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-018-q

    You might have a sym-link or possibly an unreadable file that is causing issues. Typically if you filtered out the root path and the scan still fails then the symlink or unreadable file is in the root of your wp folder. You may also check your PHP error log to see if there are any clues there.

    Hope that help~

    Thread Starter epd

    (@epd)

    Hello,
    the scan validator return this

    Scan Path: /home/eshopdan/public_html/
    Scan Results
    Files: 1200030 Dirs: 337509

    Unreadable Dirs/Files:
    No Unreadable items found

    Symbolic Links:
    No Sym-links found
    Note: Symlinks are not discoverable on Windows OS with PHP

    Directory Name Checks:
    No name check warnings located for directory paths

    File Name Checks:
    No name check warnings located for directory paths

    Thread Starter epd

    (@epd)

    If i filter this
    /home/eshopdan/public_html;
    the scan work fine

    If i filter this
    /home/eshopdan/public_html/wp-content;
    it fails

    It looks like the site has about 1.2 million files with additional 300k+ directories. If you’re on a budget host it may have reached a timeout limit trying to build the list of files. You might try and locate where the bulk of the files are coming from and see if you can get the overall list down so the scan can complete in the amount of time your host allows for a PHP process to run.

    Thread Starter epd

    (@epd)

    the problem was about 2 symlinks.
    I exclude it from scan and now work fine.

    thank you for your support

    regards
    Emanuele

    • This reply was modified 6 years, 9 months ago by epd.

    Excellent! Thanks for the update.

Viewing 6 replies - 1 through 6 (of 6 total)
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