Scan Error

Hey @hadamar0815,

I’m sorry to hear that you’ve run into this.

If they’re failing at some point, can you do the following so I can get the information I need to help you?

Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)

Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”

Set “Maximum execution time for each scan stage” to 20 on the options page
Click to “Save Changes”

Go to the Tools > Diagnostics page

In the “Debugging Options” section check the circle “Enable debugging mode”

Click to “Save Changes”

Start a new scan

Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them here

Please let me know.

Thanks,

Gerroald

just want to say – same problem – just started.

Hi @wfgerald
I have the same issue for a week,and I’ve submitted a post here:
https://www.ads-software.com/support/topic/scan-failed-38/
Because I’ve tried all many methods suggested by the documentations,but it still not work including delete all tables and reinstall Wordfence.
–
I’ve also followed your suggestions above to set “Maximum execution time for each scan stage” to 20 and enable debugging mode.
Thank god !!! It works finally.The scan process is complete.
–
But the ensuing problem is should I disable the debugging mode?

Same here! Horrible support IMHO! Was thinking about upgrading but now more like deleting! Would be my next post: Is it safe to deactivate and delete :/

@vinnymickey
Wait and see!!
I have been waiting for almost two weeks and the problem still exists, even if I try as many methods as possible.
The worst thing is that I never get any reply.

@unbosomjam Yes, please deactivate debugging mode. That was only to get more detail about the scans.

Tim