Scan Failed

Hey @hpthatsme,

I know you mentioned you didn’t see anything glaring in the Diagnostics, but can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your www.ads-software.com username and update this thread after you’ve sent it.

Thanks,

Gerroald

Just sent you the report.

Hey @hpthatsme,

I’m not able to find the email. Can you please try sending it again?

Are you receiving any other emails from WordPress? You can test this by navigating to Tools > Diagnostics > Other Test, which is at the very bottom of the page. You’ll notice two options to send test emails.

Send a test email from this WordPress server to an email address
Send a test activity report email

Thanks,

Gerroald

You know what, I just instinctively replied to the email sent by www.ads-software.com, and I just realized that is a “noreply” email address. I don’t see anywhere how to email you the info, can you let me know where?

Hey @hpthatsme,

From the WordPress Dashboard navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL.

Please do update this thread in case there’s an issue with receiving the email.

Thanks,

Gerroald

OK, I think I did it right this time.

Just checking in to see if you ever did receive the report I sent you?

No scans for almost a month now. Should I start a new topic? Is this thing on? Check, check 1-2?

Just following up in case anyone else has this issue. I never did hear back from plugin support on this thread, so I tried uninstalling the plugin and reinstalling it. This seemed to work.

If you need to do this, make sure you go to All Options > General Wordfence Options and check “Delete Wordfence tables and data on deactivation” first, then deactivate and delete, then reinstall.