Hi @andrewmili and thanks for seeking out our help with this.
Can you do the following so I can get the information I need to help you?
- Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
- Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
Set “Maximum execution time for each scan stage” to 20 on the options page
- Click to “Save Changes”
- Go to the Tools > Diagnostics page
- In the “Debugging Options” section check the circle “Enable debugging mode”
- Click to “Save Changes”.
- Start a new scan
- Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log once the scan finishes and paste them in the post.
On occasion, this fixes it straight away. That’s because adding 20 for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.
Thanks,
Peter.
