Scan Failed

  • Resolved jayPEG

    (@jaypeg)


    1 month, 1 week ago

    We've been getting consistent scanned failed messages.  This is from a site hosted at Hostgator I've tried allowing more resources and set "Start all scans remotely". I'm not seeing any noticeable errors.  These are the last of the logs.  I replaced the domain name with domain.com.  Are you able to decifer anything from this or would you need more provided?  

    [Oct 15 15:11:54] Calling fork() from wordfenceHash with maxExecTime: 30
    [Oct 15 15:11:54] Entered fork()
    [Oct 15 15:11:54] Calling startScan(true)
    [Oct 15 15:11:54] Got value from wf config maxExecutionTime:
    [Oct 15 15:11:54] Got max_execution_time value from ini: 60
    [Oct 15 15:11:54] getMaxExecutionTime() returning half ini value: 30
    [Oct 15 15:11:54] Starting cron via proxy at URL https://noc1.wordfence.com/scanp/domain.com/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=1&scanMode=custom&cronKey=88e29c7bb00a36afc933cbbfa5a1a725&k=a59aed63f132a8fd01741d9b9cb95ac5af638d5ecec661584d5e4a0eb911f6253eac02a5ffe14904a88ff5d58cbf4290a13f43be83b20391ab6959a628836757a6b533b8cf163cf1d343adadefc06d4a&ssl=1&signature=f511f2a252044fda95ad1bb43ef33aeca6174f59bc75505c843ea95b45226c28
    [Oct 15 15:11:55] Scan process ended after forking.
    [Oct 15 15:11:56] Scan engine received request.
    [Oct 15 15:11:56] Verifying start request signature.
    [Oct 15 15:11:56] Fetching stored cronkey for comparison.
    [Oct 15 15:11:56] Checking cronkey: 88e29c7bb00a36afc933cbbfa5a1a725 (expecting 88e29c7bb00a36afc933cbbfa5a1a725)
    [Oct 15 15:11:56] Checking saved cronkey against cronkey param
    [Oct 15 15:11:56] Requesting max memory
    [Oct 15 15:11:56] Setting up error handling environment
    [Oct 15 15:11:56] Setting up scanRunning and starting scan
    [Oct 15 15:11:56] Got a true deserialized value back from 'wfsd_engine' with type: object
    [Oct 15 15:12:14] Scan engine received request.
    [Oct 15 15:12:14] Verifying start request signature.
    [Oct 15 15:12:14] Scan Engine Error: The signature on the request to start a scan is invalid. Please try again.
    [Oct 15 15:40:53] Calling Wordfence API v2.26:https://noc1.wordfence.com/stats.json


    Thank you,
    Thomas

Viewing 1 replies (of 1 total)
  • Plugin Support wfscott

    (@wfscott)

    Hello, @jaypeg

    Please navigate to?Wordfence > Tools > Diagnostics and click?Send Report by Email?at the top. Send that to wftest @ wordfence . com and please put your forum username in the second field there.

    Also on the same page at the bottom in?Debugging Options, please enable the option?Enable debugging mode.?In this same section, be sure the?Start all scans remotely?option is disabled for now.

    Next, go to?Wordfence > Scan > Scan Options and Scheduling?and check to see if the bottom two options in?General Options?are disabled. It would be best to have those disabled for now (Scan files outside your WordPress installation, and Scan images, binary, and other files as if they were executable)

    Just below that, in the Performance Options, set the Maximum execution time for each scan stage to 20.

    In the Advanced Scan Options area under that section, please set Maximum number of attempts to resume each scan stage to 5. Be sure to save the changes.

    You can then go back to the scan page, cancel any scan that may be running, and start a new one. When it hangs up or fails, click the “View Full Log” there above the scan and copy over the top 20-30 lines or so and send them over here if you can. If the scan does fail, check the Wordfence > Tools > Diagnostics > Log Files area for any error logs with today’s date and if you see one, download that and send it to the wftest @ wordfence . com email with your forum username as the subject.

    Thanks,
    Scott

Viewing 1 replies (of 1 total)
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