Scan failed due to failed wp_remote_post() test back

  • Resolved snarf5

    (@snarf5)


    3 weeks, 3 days ago

    Hi there,

    i have just installed Wordfence 7.4.14 (the max i can install in my environment), and i am unable to start the scan.

    I am seeing this error in the ‘tools – diagnostics’ menu at ‘connectivity’ tab:

    • Connecting to Wordfence servers (http) –> wp_remote_post() test to noc1.wordfence.com failed! Response was: Failed to connect to noc1.wordfence.com port 80: Timed out
    • Connecting back to this site –> wp_remote_post() test back to this server failed! Response was: SSL certificate problem: unable to get local issuer certificate

    Could this be the problem? and how to fix this issue? or is there a way to disable/bypass it?

    Thanks,

    Frans

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @snarf5,

    Thanks for reaching out. If the site can’t connect to our servers or to itself, it will prevent scans from completing. Please ensure the site can both make and accept connections and that the SSL certificate in use is up-to-date. If you have a shell on the server, try running?curl -v https://noc1.wordfence.com/?and send us the output. You may need your network administrator or host to perform this check – ultimately to see whether communications to our server are being blocked.

    Please also do the following for me:

    • Stop any running scan by pressing the STOP SCAN button.
    • Click on Scan Options and Scheduling.
    • In Advanced Scan Options, enable the option Use only IPv4 to start scans.
    • Hit the SAVE CHANGES button.
    • Go to Wordfence > Tools > Diagnostics and expand the Debugging Options section.
    • Enable the option Enable debugging mode.
    • Disable the option Start all scans remotely if it is enabled.
    • Hit the SAVE CHANGES button.
    • Start a new scan.
    • Copy the last 20 lines or so of the activity log (click the “Show Log” link) once the scan finishes and paste them in this post.

    Remember to disable Enable debugging mode after you have finished.

    Then, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)
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