Hi @syedfarrukhmanzoor,
As you’re using Cloudflare for your website, scans may be failing due to the Cloudflare firewall settings. Please ensure you’ve configured Cloudflare to allow connections from your site’s server back to itself. You can find information on how to configure that here:
https://www.wordfence.com/help/advanced/compatibility/?
We also have a guide on common troubleshooting steps for failing scans located here:
https://www.wordfence.com/help/scan/troubleshooting/?
If scans are still failing after implementing those suggestions, I’d like to get a debugging log and diagnostics report from you. If you could do the following steps for me:
- Go to the Wordfence > Tools > Diagnostics page
- In the “Debugging Options” section check the circle “Enable debugging mode”?
- Click to “Save Changes”.
- CANCEL any current scan and start a NEW scan
- Click the “Email Activity Log” link once the scan finishes and send that to wftest @ wordfence.com and respond here after you have sent it.
Wordfence > Tools > Diagnostic > Debugging Screenshot
This will help me see exactly what is happening when the scan fails.
Then, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email
Let me know if you have any questions!
Thanks,
Margaret
