Scan Failed The current scan looks like it has failed.

  • Resolved jdrw3

    (@jdrw3)


    1 year, 5 months ago

    Hi,

    The scan consistently fails to complete on this site. I deactivated all plugins, changed the theme, put cloudflare in dev mode, have the cloudflare options checked, using IPV4. Have WF installed on probably 20+ other sites and it runs just fine. I’m not able to pin point what the issue is on this particular site. Can you help me figure it out?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support wfjanet

    (@wfjanet)

    Hi @jdrw3,

    Thank you for reaching out.

    Can you do the following so I can get the information I need to help you?

    • Stop the existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running).
    • Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20. 
    • Click to “Save Changes”.
    • Go to the Tools > Diagnostics page.
    • In the “Debugging Options” section check the circle “Enable debugging mode”.
      If “Start scan remotely” is checked, uncheck this option.
    • Click to “Save Changes”.
    • Start a new scan on the Scan page.
    • If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

    On some sites, this will correct the issue. Adding “20” for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off, which makes the scan more performance-friendly for some servers. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.
    For a screenshot of my recommended Performance setting options click here.

    Thanks,
    Janet

    Thank you so much @wfjanet. That did the trick for my site also.

    Plugin Support wfjanet

    (@wfjanet)

    You’re most welcome @abicarmen.

    Should you need any help in future, create a new forum topic and we will be happy to help.

    Thanks,
    Janet.

    Thread Starter jdrw3

    (@jdrw3)

    Here are the last lines of the log:

    [May 03 21:04:22:1683173062.287110:10:info] SUM_START:Scanning file contents for infections and vulnerabilities

[May 03 21:04:22:1683173062.284045:10:info] SUM_ENDOK:Check for publicly accessible configuration files, backup files and logs

[May 03 21:04:22:1683173062.142681:10:info] SUM_START:Check for publicly accessible configuration files, backup files and logs

[May 03 21:04:22:1683173062.138901:10:info] SUM_ENDOK:Scanning for known malware files

[May 03 21:04:22:1683173062.137066:10:info] SUM_ENDOK:Scanning for unknown files in wp-admin and wp-includes

[May 03 21:04:22:1683173062.135115:10:info] SUM_ENDOK:Comparing plugins against www.ads-software.com originals

[May 03 21:04:22:1683173062.133189:10:info] SUM_ENDOK:Comparing open source themes against www.ads-software.com originals

[May 03 21:04:22:1683173062.131347:10:info] SUM_ENDOK:Comparing core WordPress files against originals in repository

[May 03 21:00:55:1683172855.504265:10:info] SUM_START:Scanning for unknown files in wp-admin and wp-includes

[May 03 21:00:55:1683172855.502582:10:info] SUM_START:Scanning for known malware files

[May 03 21:00:55:1683172855.500920:10:info] SUM_START:Comparing plugins against www.ads-software.com originals

[May 03 21:00:55:1683172855.499239:10:info] SUM_START:Comparing open source themes against www.ads-software.com originals

[May 03 21:00:55:1683172855.497525:10:info] SUM_START:Comparing core WordPress files against originals in repository

[May 03 21:00:55:1683172855.496016:10:info] SUM_ENDSUCCESS:Fetching list of known core files from Wordfence

[May 03 21:00:55:1683172855.495270:10:info] SUM_START:Fetching list of known core files from Wordfence

[May 03 21:00:55:1683172855.493720:10:info] SUM_ENDSUCCESS:Fetching list of known malware files from Wordfence

[May 03 21:00:55:1683172855.491876:10:info] SUM_START:Fetching list of known malware files from Wordfence

[May 03 21:00:55:1683172855.489952:10:info] SUM_ENDSUCCESS:Fetching core, theme and plugin file signatures from Wordfence

[May 03 21:00:54:1683172854.519403:10:info] SUM_START:Fetching core, theme and plugin file signatures from Wordfence

[May 03 21:00:54:1683172854.513542:10:info] SUM_ENDOK:Checking for paths skipped due to scan settings
    Thread Starter jdrw3

    (@jdrw3)

    All the settings match what you indicated above.

    Plugin Support wfjanet

    (@wfjanet)

    Hi @jdrw3,

    Please do the following:

    • Go to the Wordfence > Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode” 
    • Click to “Save Changes”.
    • CANCEL any current scan and start a NEW scan
    • Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log once the scan finishes and paste them in this post.

    Wordfence > Tools > Diagnostic > Debugging Screenshot

    This will help me see exactly what is happening when the scan fails.

    Also, please send a diagnostic report to [email protected]. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Let me know if you have any questions!

    Thanks,
    Janet.

    Thread Starter jdrw3

    (@jdrw3)

    Email you the diagnostics. Here are the last lines from the log:


    [May 03 21:04:22:1683173062.133189:10:info]?SUM_ENDOK:Comparing open source themes against www.ads-software.com originals

    [May 03 21:04:22:1683173062.131347:10:info]?SUM_ENDOK:Comparing core WordPress files against originals in repository

    [May 03 21:00:55:1683172855.504265:10:info]?SUM_START:Scanning for unknown files in wp-admin and wp-includes

    [May 03 21:00:55:1683172855.502582:10:info]?SUM_START:Scanning for known malware files

    [May 03 21:00:55:1683172855.500920:10:info]?SUM_START:Comparing plugins against www.ads-software.com originals

    [May 03 21:00:55:1683172855.499239:10:info]?SUM_START:Comparing open source themes against www.ads-software.com originals

    [May 03 21:00:55:1683172855.497525:10:info]?SUM_START:Comparing core WordPress files against originals in repository

    [May 03 21:00:55:1683172855.496016:10:info]?SUM_ENDSUCCESS:Fetching list of known core files from Wordfence

    [May 03 21:00:55:1683172855.495270:10:info]?SUM_START:Fetching list of known core files from Wordfence

    [May 03 21:00:55:1683172855.493720:10:info]?SUM_ENDSUCCESS:Fetching list of known malware files from Wordfence

    [May 03 21:00:55:1683172855.491876:10:info]?SUM_START:Fetching list of known malware files from Wordfence

    [May 03 21:00:55:1683172855.489952:10:info]?SUM_ENDSUCCESS:Fetching core, theme and plugin file signatures from Wordfence

    [May 03 21:00:54:1683172854.519403:10:info]?SUM_START:Fetching core, theme and plugin file signatures from Wordfence

    [May 03 21:00:54:1683172854.513542:10:info]?SUM_ENDOK:Checking for paths skipped due to scan settings

    Plugin Support wfjanet

    (@wfjanet)

    Hi @jdrw3,

    Sorry for the delayed response. I forgot to enable notifications for new responses.

    I was not able to find the diagnostic report.

    Can you please try the below?

    Navigate to Wordfence > Tools > Diagnostic page and then click the “Export” button. Send the txt file to [email protected]. Add your forum username in the subject and respond here once done.

    Thanks,

    Janet

Viewing 8 replies - 1 through 8 (of 8 total)
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