Scan fails, Wordfence key no longer valid?

  • Resolved jgold723

    (@jgold723)


    4 years ago

    Suddenly I’m getting an error when I try to scan my site:

    Wordfence API error: The Wordfence Key you are using is no longer valid

    I’ve tried deactivating/activating and also deleting and reinstalling. Neither was successful.

Viewing 4 replies - 1 through 4 (of 4 total)
  • WFSupport

    (@wfsupport)

    Is this a premium license?

    Tim

    Thread Starter jgold723

    (@jgold723)

    Well, I guess it was. It’s a site I inherited and the client didn’t mention anything about it. I’m guessing it may have expired? I reinstalled with the free license and the scan went through OK.

    WFSupport

    (@wfsupport)

    Since we can’t discuss premium things here (per forum rules) can you send me an email at feedback [at] wordfence [dot] com with jgold723 ATTN Tim in the subject line? Include the domain of the site in question and this URL in the message body:
    https://www.ads-software.com/support/topic/scan-fails-wordfence-key-no-longer-valid/
    I can look up the license status and help further there.

    Thanks!

    Tim

    WFSupport

    (@wfsupport)

    I just responded. Since you reached out there I’ll close this case to make sure all pertinent information is in the same place.

    Tim

Viewing 4 replies - 1 through 4 (of 4 total)
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