Scan Fatal Error

Hi @johnbwilliams, thank-you for getting in touch with us.

Are you seeing this during the scan itself? If so, please could you could firstly do the following steps for me:

• Go to the Wordfence > Tools > Diagnostics page
• In the “Debugging Options” section check the circle “Enable debugging mode”
• Click to “Save Changes”.
• CANCEL any current scan and start a NEW scan
• Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log once the scan finishes and paste them in this post.

Wordfence > Tools > Diagnostic > Debugging Screenshot

Secondly, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,
Peter.

Thanks Peter,

In response to the first part of your suggestion, here are the last lines of the log, after enabling debug and attempting a scan:

• [Feb 02 13:38:01] Done host key check.
• [Feb 02 13:38:01] Done examining URLs
• [Feb 02 13:38:01] Gathering host keys.
• [Feb 02 13:38:01] Using MySQLi directly.
• [Feb 02 13:38:01] Starting password strength check on 2 users.
• [Feb 02 13:38:01] Checking password strength of user ‘conbrio1’ with ID 1 (Mem:46.0M)
• [Feb 02 13:38:01] Completed checking password strength of user ‘conbrio1’
• [Feb 02 13:38:01] Checking password strength of user ‘kbug’ with ID 2 (Mem:46.0M)
• [Feb 02 13:38:01] Completed checking password strength of user ‘kbug’
• [Feb 02 13:38:02] Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=deb3aeba02715dc089f79b71b3bbe7453420b03e9137ecf5f681825c7a7cbf3b&s=eyJ3cCI6IjYuMS4xIiwid2YiOiI3LjguMiIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb25icmlvLm9yZyIsInNzbHYiOjI2OTQ4ODQ0NywicHYiOiI4LjAuMjciLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy44Ny4wIiwiY3MiOiJPcGVuU1NMXC8xLjEuMXMiLCJzdiI6IkFwYWNoZSIsImR2IjoiNS43LjIzLTIzIiwibGFuZyI6IiJ9&action=plugin_vulnerability_check
• [Feb 02 13:38:09]??Fatal error: Uncaught Error: Attempt to assign property “external” on null in /home1/conbrioo/public_html/wp-admin/includes/plugin-install.php:222 Stack trace: #0 /home1/conbrioo/public_html/wp-content/plugins/wordfence/lib/wfScan

In response to the second part, I sent the diagnostic report as you instructed, although I was uncertain what my ticket number is (where to find that?) so I entered the post link shown in the url at the end of your message: post-16432826

Any progress on this one? Got pretty much exactly the same error at the same point (the password checking). Thanks.