Scan keeps producing same files after deletion

  • Resolved Chris

    (@marketeerland)


    2 years, 6 months ago

    Hi. Hundreds of “critical” risk files were found in the scan. After looking over them and creating a site backup, I deleted them (wi the “delete all deletable files” button. Then after scanning again, hundreds show up again. I’ve repeated this process 4 times now and am realizing I must be doing something wrong. Ideas?
    Thank you,
    Chris

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @marketeerland, sorry to see you’ve had critical issues crop up and reoccur in your scans.

    For me to better identify the possible problem, feel free to copy/paste one of the scan results here to see what the reasoning for the file(s) being flagged are along with a diagnostics report which should include the full scan results for me to potentially look into a little further.

    You can send a diagnostic report to wftest @ wordfence . com. The link to do so is at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Peter.

    Plugin Support wfpeter

    (@wfpeter)

    Hi @marketeerland,

    I’ve not received a diagnostic report from your forum name, so am just dropping this message here to check in with you. If you do still wish to do so, follow the instructions above and let me know here once you’ve sent it.

    Thanks again,

    Peter.

Viewing 2 replies - 1 through 2 (of 2 total)
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