Scan not completing – Stage: frontend_analysis

  • Resolved mike86

    (@mike86)


    5 months, 3 weeks ago

    Hello,

    I added the Security by CleanTalk plugin to my site but I am unable to finish the scan.

    This is the error message I get:

    “The error occurred
    Unexpected response code: 404. Error: error
    Stage: frontend_analysis”

    How could I get the scan working properly?

    Thanks in advance!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Are there any PHP errors in your webserver’s PHP logs? You can ask your hosting support about this.

    Thread Starter mike86

    (@mike86)

    Hello,

    There is one line of error in the PHP logs (I changed the username and client for privacy reasons):

    [Tue Jun 04 12:56:23.972919 2024] [:error] [pid 31500:tid 47296509646592] [client 34.xxx.158.235:55904] client denied by server configuration: /home/**username**/public_html/

    Is there anything else you would like to know? Or is there some settings of Cleantalk I could try to change in order to get the scan to complete?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Could you try to disable the ‘Scan HTML code’ option here:

    WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings tab

    Did it help?

    Thread Starter mike86

    (@mike86)

    Yes, now I was able to complete the scan.

    Thanks!

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Seems like your website user doesn’t have enough rights to access some file.

Viewing 5 replies - 1 through 5 (of 5 total)
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