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Resolved jensoko
(@jensoko)

5 years, 10 months ago

I installed the plugin and used the one-click scan to verify the SSL cert on my website. It came back with an error 403, but I verified both through cpanel and with my host’s tech support that the cert is present and active, so I clicked the checkbox and started the process.

After I logged back in (side note: if you have a plugin like WPS Hide Login, maybe disable/uninstall it first? The https redirect didn’t seem to take), I returned to the one-click ssl settings page and scanned my site again. It tells me my server doesn’t support SSL, but shows the certificate as valid and green.

My domain is not the top-level domain for my host site, and the athenagraysonDOTcom redirects to wwwDOTathenagraysonDOTcom – could this be interfering?

Thanks for any help you can provide.

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Tribulant Software
(@contrid)

5 years, 10 months ago

@jensoko

403 means forbidden so something is blocking it I guess.

Do you possibly have a maintenance mode plugin installed?

Plugin Author Tribulant Software
(@contrid)

5 years, 10 months ago

@jensoko

If you do have maintenance mode, can you please temporarily disable that?

In case that is not the problem can you temporarily deactivate other plugins and then try the SSL support to see if it works?

Thread Starter jensoko
(@jensoko)

5 years, 10 months ago

I don’t have a maintenance mode plugin, but I have the following plugins installed and activated:
Akismet Anti-Spam
Aspen Footer Editor
Bad Behavior
Delightful Downloads
Duplicate Post
Google Analyticator
Jetpack by wordpress.com
Monarch Plugin
Official MailerLite Sign Up Forms
One Click SSL
Pretty Links
W3 Total Cache
Wordfence Security

Plugin Author Tribulant Software
(@contrid)

5 years, 10 months ago

@jensoko

Can you please deactivate them temporarily and see then?

I think specifically WordFence Security and/or Bad Behaviour could block it.

Thread Starter jensoko
(@jensoko)

5 years, 10 months ago

my WordPress Address URL is https://athenagrayson.com/blog and the Site Address URL is https://athenagrayson.com if that helps.

Plugin Author Tribulant Software
(@contrid)

5 years, 10 months ago

@jensoko

If it is not one of those plugins I suspect it might be the difference in site and home URLs but I’ll test it once you get back to me and confirm.

Thread Starter jensoko
(@jensoko)

5 years, 10 months ago

OMG That worked! Thank you THANK YOU!

Can I turn them back on once I’ve got the site updated?

Thread Starter jensoko
(@jensoko)

5 years, 10 months ago

Seems to have done the trick! Thanks again! Marking this closed

Plugin Author Tribulant Software
(@contrid)

5 years, 10 months ago

@jensoko

Great, I’m glad to hear it is working fine

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Scan not detecting SSL but status shows cert valid’ is closed to new replies.

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