Scan Stage Failed

  • Resolved hobby365

    (@hobby365)


    1 year, 5 months ago

    Scan Stage Failed

    A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 2 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful.

    Please help me, what should i do?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @hobby365, thanks for reaching out.

    Can you do the following so I can get the information I need to help you?

    • Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
    •  Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options” Set “Maximum execution time for each scan stage” to 20 on the options page
    • Click “Save Changes.”
    •  Go to the Tools > Diagnostics page
    • In the “Debugging Options” section, check the circle “Enable debugging mode”
    • Click”Save Changes”.
    • Start a new scan
    • Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them in the post.

    On occasion, this fixes it straight away. That’s because adding 20 for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.

    If the above doesn’t solve your issue, please send a diagnostic report to [email protected]. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.


    Thanks

    Mark. 

    Plugin Support wfmark

    (@wfmark)

    https://www.ads-software.com/support/topic/scan-stage-failed-15/

    Hi @hobby365, I hope you’re well.

    Sorry, I didn’t see your reply here, but I just found your scan log on email.

    I see the error Scan Engine Error: The signature on the request to start a scan is invalid on the log.

    Do you have the Change wp-admin login plugin installed?

    If so, I suspect this may be due to a conflict with the plugin. Please disable the Change wp-admin login plugin and run the scan again to see if you get any errors. Typically, we do not recommend changing or hiding the default login URL for WordPress, as explained in our blog:

    https://www.wordfence.com/blog/2017/10/should-you-hide-wordpress-login-page/ 

    Thanks,

    Mark.

Viewing 2 replies - 1 through 2 (of 2 total)
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