Scan Stage Failed

  • Resolved mywebmaestro

    (@mywebmaestro)


    2 years, 3 months ago

    Hello, I’m unable to complete a scan, always getting the response ‘Scan stop request received’ with the following error shown:

    Scan Stage Failed
    A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 2 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful.

    In looking at the log, it appears to have started with the occurrence of this error:

    [Feb 02 12:39:56:1612287596.068717:1:error] <br /> <b>Notice</b>: An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to www.ads-software.com. Please contact your server administrator.) in <b>/home/ouraccountname/public_html/wp-admin/includes/plugin-install.php</b> on line <b>183</b><br /> 0

    I’ve been googling the issue and have found mention of it possibly being IP addresses being blocked, though it doesn’t appear to be so – I’ve checked WordFence and iThemes Security Pro logs and have unblocked all IPs just to check, and have also added WF ips to the server’s firewall. No change.

    I’m stumped. Help?

Viewing 4 replies - 1 through 4 (of 4 total)

  • I have the same problem over 2 weeks and tried to get help from wordfence team but they don’t help.

    In this case it looks like you are trying to connect to www.ads-software.com.
    (WordPress could not establish a secure connection to www.ads-software.com) We don’t control WordPresss.org and would not have any insight into why you wouldn’t be able to connect to it. Are you sure this is a scan error or just an error that occurs coincidentally around the time of the scans?

    To troubleshoot the scans please follow these steps:

    • Stop the existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running).
    • Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
    • Click to “Save Changes”.
    • Go to the Tools > Diagnostics page.
    • In the “Debugging Options” section check the circle “Enable debugging mode”.
    • If “Start scan remotely” is checked, uncheck this option.
    • Click to “Save Changes”.
    • Start a new scan on the Scan page.
    • If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

    On some sites, this will correct the issue. Adding “20” for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off, which makes the scan more performance-friendly for some servers. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.

    For a screenshot of my recommended Performance setting options – Click Here.

    – Mia

    Thread Starter mywebmaestro

    (@mywebmaestro)

    I’m sure it’s not a coincidence, as every time I start a scan, I right away get a “stop scan request received” note before it fails and gives the scan stage failed notification. I tried following your steps suggested, but it didn’t change the results.

    Here’s the last 20 lines from the log….

    [Dec 02 10:44:34] Attempting to resume scan stage (0 attempt(s) remaining)…
    [Dec 02 10:49:14] Scan stop request received.
    [Dec 02 10:50:22] Attempting to resume scan stage (1 attempt(s) remaining)…
    [Dec 02 10:51:29] Attempting to resume scan stage (0 attempt(s) remaining)…
    [Dec 02 22:43:05] Attempting to resume scan stage (1 attempt(s) remaining)…
    [Dec 02 22:43:43] Attempting to resume scan stage (0 attempt(s) remaining)…
    [Dec 03 12:30:11] Scheduled Wordfence scan starting at Saturday 3rd of December 2022 12:30:11 PM
    [Dec 03 12:31:26] Attempting to resume scan stage (1 attempt(s) remaining)…
    [Dec 03 12:33:08] Attempting to resume scan stage (0 attempt(s) remaining)…
    [Dec 03 22:33:43] Attempting to resume scan stage (1 attempt(s) remaining)…
    [Dec 03 22:35:27] Attempting to resume scan stage (0 attempt(s) remaining)…
    [Dec 04 22:33:29] Attempting to resume scan stage (1 attempt(s) remaining)…
    [Dec 04 22:35:20] Attempting to resume scan stage (0 attempt(s) remaining)…
    [Dec 05 22:33:50] Attempting to resume scan stage (1 attempt(s) remaining)…
    [Dec 05 22:34:45] Attempting to resume scan stage (0 attempt(s) remaining)…
    [Dec 06 01:10:21] Scan stop request received.
    [Dec 06 01:11:27] Attempting to resume scan stage (1 attempt(s) remaining)…
    [Dec 06 01:12:28] Attempting to resume scan stage (0 attempt(s) remaining)…
    [Dec 06 01:13:38] Scan stop request received.
    [Dec 06 01:14:45] Attempting to resume scan stage (1 attempt(s) remaining)…

    Thread Starter mywebmaestro

    (@mywebmaestro)

    It’s still doing the same thing. I’ve tried looking for conflicts, haven’t found anything.

Viewing 4 replies - 1 through 4 (of 4 total)
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