Scan stop request received (2020)

Hello @ktech99 and thanks for reaching out to us!

Can you do the following so I can get the information I need to help you?

• Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
• Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
  Set “Maximum execution time for each scan stage” to 20 on the options page
• Click to “Save Changes”
• Go to the Tools > Diagnostics page
• In the “Debugging Options” section check the circle “Enable debugging mode”
• Click to “Save Changes”.
• Start a new scan
• Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them in the post.

On occasion, this fixes it straight away. That’s because adding 20 for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.

Let’s start here and see what we get.

Thanks!

Didn’t work.

Here’s the log.

Anything you can do will help:

[Aug 04 11:21:04:1596554464.844069:4:info] Scan process ended after forking.
[Aug 04 11:21:04:1596554464.457213:4:info] Starting cron via proxy at URL https://noc1.wordfence.com/scanp/sign1news.com/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=13837411ac4d34b291363a9e23dc1054&k=dcdf4ca454def3dda4e081a9945a8cd37cf4512d3ea3ff2725bc1c58218a7543&ssl=1&signature=41ccdc21408f0da70f4482b0c7b82a0d2611d6b9109405f7f9e9eecb87cf9a38
[Aug 04 11:21:04:1596554464.456554:4:info] getMaxExecutionTime() returning config value: 20
[Aug 04 11:21:04:1596554464.456385:4:info] Got value from wf config maxExecutionTime: 20
[Aug 04 11:21:04:1596554464.456023:4:info] Entering start scan routine
[Aug 04 11:21:04:1596554464.455210:4:info] Ajax request received to start scan.
[Aug 04 11:18:57:1596554337.920859:10:info] SUM_KILLED:A request was received to stop the previous scan.
[Aug 04 11:18:57:1596554337.920614:1:info] Scan stop request received.
[Aug 04 11:17:40:1596554260.946246:4:info] Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=dcdf4ca454def3dda4e081a9945a8cd37cf4512d3ea3ff2725bc1c58218a7543&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuOSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9zaWduMW5ld3MuY29tIiwic3NsdiI6MjY5NDg4MjU1LCJwdiI6IjcuMi4zMiIsInB0IjoiY2dpLWZjZ2kiLCJjdiI6IjcuNzEuMCIsImNzIjoiT3BlblNTTFwvMS4xLjFnIiwic3YiOiJBcGFjaGUiLCJkdiI6IjUuNi40NyJ9&betaFeed=0&action=resolve_ips
[Aug 04 11:17:40:1596554260.692156:4:info] Calling Wordfence API v2.26:https://noc1.wordfence.com/stats.json
[Aug 04 02:13:26:1596521606.150310:4:info] Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=dcdf4ca454def3dda4e081a9945a8cd37cf4512d3ea3ff2725bc1c58218a7543&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuOSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9zaWduMW5ld3MuY29tIiwic3NsdiI6MjY5NDg4MjU1LCJwdiI6IjcuMi4zMiIsInB0IjoiY2dpLWZjZ2kiLCJjdiI6IjcuNzEuMCIsImNzIjoiT3BlblNTTFwvMS4xLjFnIiwic3YiOiJBcGFjaGUiLCJkdiI6IjUuNi40NyJ9&betaFeed=0&action=aggregate_stats
[Aug 04 01:33:32:1596519212.946500:4:info] Scan process ended after forking.
[Aug 04 01:33:32:1596519212.610289:4:info] Starting cron via proxy at URL https://noc1.wordfence.com/scanp/sign1news.com/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=quick&cronKey=4f940ffcf35f14411aab94d68e6c13d0&k=dcdf4ca454def3dda4e081a9945a8cd37cf4512d3ea3ff2725bc1c58218a7543&ssl=1&signature=ac276470bc8719f26931ae82ec30ac09fec9192b563a668d3de74dad7471e977
[Aug 04 01:33:32:1596519212.609345:4:info] getMaxExecutionTime() returning config value: 15
[Aug 04 01:33:32:1596519212.609219:4:info] Got value from wf config maxExecutionTime: 15
[Aug 04 01:33:32:1596519212.608904:4:info] Entering start scan routine
[Aug 04 01:33:31:1596519211.056409:4:info] Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=dcdf4ca454def3dda4e081a9945a8cd37cf4512d3ea3ff2725bc1c58218a7543&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuOSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9zaWduMW5ld3MuY29tIiwic3NsdiI6MjY5NDg4MjU1LCJwdiI6IjcuMi4zMiIsInB0IjoiY2dpLWZjZ2kiLCJjdiI6IjcuNzEuMCIsImNzIjoiT3BlblNTTFwvMS4xLjFnIiwic3YiOiJBcGFjaGUiLCJkdiI6IjUuNi40NyJ9&betaFeed=0&action=plugin_vulnerability_check
[Aug 04 01:33:30:1596519210.444075:4:info] Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=dcdf4ca454def3dda4e081a9945a8cd37cf4512d3ea3ff2725bc1c58218a7543&s=eyJ3cCI6IjUuNC4yIiwid2YiOiI3LjQuOSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9zaWduMW5ld3MuY29tIiwic3NsdiI6MjY5NDg4MjU1LCJwdiI6IjcuMi4zMiIsInB0IjoiY2dpLWZjZ2kiLCJjdiI6IjcuNzEuMCIsImNzIjoiT3BlblNTTFwvMS4xLjFnIiwic3YiOiJBcGFjaGUiLCJkdiI6IjUuNi40NyJ9&betaFeed=0&action=ping_api_key
[Aug 03 23:40:02:1596512402.120941:4:info] Scan process ended after forking.

I’m standing by.

Hello again @ktech99

Do you by chance use Litespeed?
https://www.wordfence.com/help/advanced/system-requirements/litespeed/ if you do, follow this document to resolve this issue.

If you don’t use LiteSpeed, Send us a diagnostic report so we can better review this issue.

Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on Send Report by Email. Please add your forum username where indicated.

Let me know if this helps or when you send the report.

Thanks!

Ok. Will do.

Hello @ktech99

I did not receive a diagnostic from you yet but I thought of a few more things we could try as well.

Navigate to Wordfence > Tools > Diagnostics > Debugging Options. Do you have either Start all Scans Remotely or Enable SSL enabled? Try disabling both and doing another scan.

Let me know if this helps!

Thanks!