Scan stops after a period of time

Hi @wattsyourwebsite, thanks for reaching out!

Can you do the following so I can get the information I need to help you?

• Stop the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running).
• Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
• Click to “Save Changes”.
• Go to the Tools > Diagnostics page.
• In the “Debugging Options” section check the circle “Enable debugging mode”.
• Click to “Save Changes”.
• Start a new scan on the Scan page.
• If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

On some sites, this will correct the issue. Adding “20” for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off, which makes the scan more performance-friendly for some servers. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.

For a screenshot of my recommended Performance setting options – Click Here.

Thanks,

Mark.

Hi Mark,

I have followed your instructions and again it has failed. Below are the last ~20 lines from the Log.

Tania

————

[Mar 15 07:16:16] 4500 files indexed
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/comment-form.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/comment-form.min.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/faqs.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/faqs.min.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/portfolio.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/portfolio.min.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/privacy.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/privacy.min.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/css/style.min.css
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/images/video_preview.jpg
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/languages/fusion-core.pot
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/less/comment-form.less
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/less/faqs.less
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/less/portfolio.less
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/less/privacy.less
[Mar 15 07:16:16] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/fusion-core/readme.txt
[Mar 15 07:16:16] 5000 files indexed
[Mar 15 07:16:17] 5500 files indexed
[Mar 15 07:16:18] 6000 files indexed
[Mar 15 07:16:18] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/google-listings-and-ads/vendor/googleads/google-ads-php/.github/.htaccess
[Mar 15 07:16:18] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/google-listings-and-ads/vendor/googleads/google-ads-php/.github/ISSUE_TEMPLATE/.htaccess
[Mar 15 07:16:18] 6500 files indexed
[Mar 15 07:16:19] 7000 files indexed
[Mar 15 07:16:20] 7500 files indexed
[Mar 15 07:16:20] 8000 files indexed
[Mar 15 07:16:20] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/google-listings-and-ads/vendor/league/container/.github/.htaccess
[Mar 15 07:16:20] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/google-listings-and-ads/vendor/league/container/.github/workflows/.htaccess
[Mar 15 07:16:21] 8500 files indexed
[Mar 15 07:16:21] 9000 files indexed
[Mar 15 07:16:22] 9053 files indexed
[Mar 15 07:16:22] Forking during indexing: /home/shimicom/public_html/wp-content/plugins/litespeed-cache/assets/js/lazyload.lib.js
[Mar 15 07:16:22] Entered fork()

Hi @wattsyourwebsite, Thank you for getting back to us.

• Go to the Tools > Diagnostics page.
• In the “Debugging Options” section check the circle “Enable debugging mode”.
• Click to “Save Changes”.
• Start a new scan on the Scan page.

If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

Additionally, please send a diagnostic report to [email protected]. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,

Mark.

[Apr 12 12:26:39] 10000 files indexed
[Apr 12 12:26:40] 10500 files indexed
[Apr 12 12:26:40] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/recaptcha-for-woocommerce/changelog.txt
[Apr 12 12:26:40] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/recaptcha-for-woocommerce/languages/recaptcha-for-woocommerce.pot
[Apr 12 12:26:40] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/recaptcha-for-woocommerce/readme.txt
[Apr 12 12:26:40] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/rp-woo-shipping-calculator/assets/css/admin.css
[Apr 12 12:26:40] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/rp-woo-shipping-calculator/assets/img/rp-loader.gif
[Apr 12 12:26:40] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/rp-woo-shipping-calculator/lang/rp-woo-shipping-calculator.pot
[Apr 12 12:26:40] Skipping unneeded hash: /home/shimicom/public_html/wp-content/plugins/rp-woo-shipping-calculator/wpml-config.xml
[Apr 12 12:26:40] 11000 files indexed
[Apr 12 12:26:40] 11500 files indexed
[Apr 12 12:26:41] 12000 files indexed
[Apr 12 12:26:41] 12500 files indexed
[Apr 12 12:26:42] 13000 files indexed
[Apr 12 12:26:42] 13500 files indexed
[Apr 12 12:26:43] 14000 files indexed
[Apr 12 12:26:43] 14500 files indexed
[Apr 12 12:26:43] 15000 files indexed
[Apr 12 12:26:44] 15179 files indexed
[Apr 12 12:26:44] Forking during indexing: /home/shimicom/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/Stock/Stats/Query.php
[Apr 12 12:26:44] Entered fork()

• This reply was modified 11 months, 2 weeks ago by wattsyourwebsite.

Thanks Mark. I have also done the “Send Report by Email”.

Tania

Hi @wattsyourwebsite,

From the scan log above, it doesn’t look like you have enabled debugging. Please confirm that:

• Go to the Tools > Diagnostics page.
• In the “Debugging Options” section check the circle “Enable debugging mode”.
• Be sure to click to “Save Changes”.

Your Maximum execution time is also still set to 300.  Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20 then click on “Save Changes”.

Once that’s done, run another scan and copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

Thanks,
Mark.