Scan stops during Receiving plugins and themes hashes

  • Resolved magicphotoevents

    (@magicphotoevents)


    3 years, 8 months ago

    Hello,

    I can not make a complete scan of my website.

    The scan starts but stops during “Receiving plugins and themes hashes”

    No php debug information, no 503 error or server ressources problem.

    So, what to do now please?

    Olivier

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @magicphotoevents.

    Perhaps your website can not connect to the CleanTalk Cloud.

    Could you ping the CleanTalk Servers from your hosting account? The Security Service ones:
    https://cleantalk.org/help/cleantalk-servers-ip-addresses

    Thread Starter magicphotoevents

    (@magicphotoevents)

    Hello @serge00 ,

    Thanks for your quick reply

    You are right, my web server cannot ping CleanTalk’s security IP

    What can I do so please?

    Thread Starter magicphotoevents

    (@magicphotoevents)

    Thanks @serge00, I have done it, but it does not work!

    I have tried to ping the CleanTalk’s Security IPs from the terminal of Cpanel so the .htaccess is not concerning.

    Plugin Support SergeM

    (@serge00)

    Please, do the following:
    ? WordPress Admin Page —> Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate again
    ? WordPress Admin Page —> Settings —> Security by CleanTalk —> Synchronize with Cloud

    Did it help?

    Thread Starter magicphotoevents

    (@magicphotoevents)

    Synchronize with cloud seems to work

    Scan continue to stop during “Receiving plugins and themes hashes”

    Plugin Support SergeM

    (@serge00)

    Please, enable the option “Send connection reports”:
    ? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> Send connection reports

    Also, right under the button “Synchronize” there is a gray button “Statistics & Reports”.
    Do you see any failed connections there?

    I also recommend creating a private ticket as this issue might require some of your personal data:
    https://cleantalk.org/my/support/open

    Thread Starter magicphotoevents

    (@magicphotoevents)

    Hello,

    I use Security by CleanTalk and not Anti-Spam by CleanTalk, but I have installed it and done what you have written: there’s no connection error.

    I have launched a new scan and now it stops more later, sometimes on Scanning for modifications, sometime on Updating status for approved files, and it never finish the scan.

    Plugin Support SergeM

    (@serge00)

    I’m sorry, I can’t say what could cause this issue at this point.

    Further investigation requires your personal data. Please, create a private ticket:
    https://cleantalk.org/my/support/open

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 9 replies - 1 through 9 (of 9 total)
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