Scan won’t start

  • bdd

    (@bws-online)


    8 years, 1 month ago

    I can’t get a scan to run with with Wordfence version 6.2.3. I select the “Start a Wordfence Scan” button, the text changes to “Requesting a New Scan” and the icon animates, then nothing.

    I tried selecting “Click to kill the current scan.” and then initiating a new scan but that didn’t help.

    Please advise.

Viewing 1 replies (of 1 total)
  • wfalaa

    (@wfalaa)

    Hi bws-online,
    While you are on the scan page with this behavior, please check the browser console for any JavaScript errors, also try to disable all your other plugins and re-check this issue.

    Finally, please go to (Wordfence > Diagnostics) and scroll down the page then choose “Enable debugging mode“, after that go to (Wordfence > Scan) and click on “Start a Wordfence Scan”, paste any errors you may get here to check and don’t forget to turn off the “debugging mode” after you finish this process.

    P.S. Please use “Pastebin” website in case you want to share long text.

    Thanks.

Viewing 1 replies (of 1 total)
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