Scanning folder for new images leads to HTML Page

  • Resolved lilap

    (@lilap)


    8 years, 1 month ago

    Hello,

    Everytime I try to import via FTP and then use the “Scan Folder for new Images” it comes up with a white page with html.

    Not sure what is happening but the page echos these

    <!DOCTYPE html>
<!--[if IE 8]>
<html xmlns="https://www.w3.org/1999/xhtml" class="ie8 wp-toolbar"  lang="en-AU" xmlns:og="https://ogp.me/ns#" xmlns:fb="https://ogp.me/ns/fb#">
<![endif]-->
<!--[if !(IE 8) ]><!-->
<html xmlns="https://www.w3.org/1999/xhtml" class="wp-toolbar"  lang="en-AU" xmlns:og="https://ogp.me/ns#" xmlns:fb="https://ogp.me/ns/fb#">
<!--<![endif]-->
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<title>Lilap Media - Manage Galleries</title>
<script type="text/javascript">
addLoadEvent = function(func){if(typeof jQuery!="undefined")jQuery(document).ready(func);else if(typeof wpOnload!='function'){wpOnload=func;}else{var oldonload=wpOnload;wpOnload=function(){oldonload();func();}}};
var ajaxurl = '/wp-admin/admin-ajax.php',
	pagenow = 'nggallery-manage-images',
	typenow = '',
	adminpage = 'gallery_page_nggallery-manage-gallery',
	thousandsSeparator = ',',
	decimalPoint = '.',
	isRtl = 0;
</script>
<meta name="viewport" content="width=device-width,initial-scale=1.0">

    Anyone had this happen before or any fixes?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @lilap – If that is the complete HTML from the page source then I would suspect something is causing the page to stop rendering.

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter lilap

    (@lilap)

    Hi Cais,

    I think it might be something to do with the server itself and not the plugins. Have deactivated all plugins and changed themes etc.

    The problem started when we ported to an NGINX + PHP7 environment. I think that there might be a problem where our server is not allowing scripts within the folders to execute. Do you know any solutions around this? This is just a guess since this all started when we went from Apache to NGINX.

    Plugin Contributor photocrati

    (@photocrati)

    @lilap – I do not recall any issues with migration from Apache to nginx but either server environment on its own works fine in our testing.

    Given this may be due to a migration issue, it may be worth trying a Reset. You can try this under Gallery > Other Options > Reset Option; or, you can use our external Reset Tool plugin (which does essentially the same thing).

    Our external Reset Tool plugin can be found here: https://bitbucket.org/photocrati/nextgen-gallery-reset/get/default.zip

    To install and activate, go to Plugins > Add New … Upload Plugin
    To use, go to Tools > NextGEN Gallery Reset

    We do not offer specific support for the Reset Tool plugin as is but it can help in many circumstances, please let us know if it does.

    Thanks!

    – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)
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