Scans do not finish

  • Resolved suebop

    (@suebop)


    7 years, 4 months ago

    Hi there,
    I have been having a problem for the last 2 weeks or so with scans not completing. It is just the last 2 lines where the scan gets stuck. I have also had a z3ro.today attack so looks like files have been messed with. Please can you help me. I have attached the lat 20 lines of error log as per instruction. I am also trying to update my theme via Filezilla and it is not working.
    [Jul 17 16:18:32:1500308312.624372:10:info] SUM_START:Checking for the most secure way to get IPs
    [Jul 17 16:18:30:1500308310.618693:10:info] SUM_PAIDONLY:Checking if your site is on a domain blacklist is for paid members only
    [Jul 17 16:18:28:1500308308.610909:10:info] SUM_PAIDONLY:Checking if your IP is generating spam is for paid members only
    [Jul 17 16:18:26:1500308306.607290:10:info] SUM_PAIDONLY:Check if your site is being Spamvertized is for paid members only
    [Jul 17 16:18:26:1500308306.578551:10:info] SUM_PREP:Preparing a new scan.
    [Jul 17 14:47:06:1500302826.163525:10:info] SUM_FINAL:Scan interrupted. You have 2 new issues to fix. See below.
    [Jul 17 11:57:21:1500292641.715246:10:info] SUM_START:Scanning files for URLs on a domain blacklist
    [Jul 17 11:57:21:1500292641.711917:10:info] SUM_START:Scanning file contents for infections and vulnerabilities
    [Jul 17 11:57:21:1500292641.706084:10:info] SUM_ENDOK:Check for publicly accessible configuration files, backup files and logs
    [Jul 17 11:57:21:1500292641.704078:10:info] SUM_START:Check for publicly accessible configuration files, backup files and logs
    [Jul 17 11:57:21:1500292641.681125:10:info] SUM_ENDOK:Scanning for known malware files
    [Jul 17 11:57:21:1500292641.677483:10:info] SUM_ENDBAD:Scanning for unknown files in wp-admin and wp-includes
    [Jul 17 11:57:21:1500292641.674563:10:info] SUM_ENDOK:Comparing plugins against www.ads-software.com originals
    [Jul 17 11:57:21:1500292641.672284:10:info] SUM_ENDOK:Comparing open source themes against www.ads-software.com originals
    [Jul 17 11:57:21:1500292641.669150:10:info] SUM_ENDOK:Comparing core WordPress files against originals in repository
    [Jul 17 11:46:53:1500292013.207948:10:info] SUM_START:Scanning for unknown files in wp-admin and wp-includes
    [Jul 17 11:46:53:1500292013.206001:10:info] SUM_START:Scanning for known malware files
    [Jul 17 11:46:53:1500292013.204228:10:info] SUM_START:Comparing plugins against www.ads-software.com originals
    [Jul 17 11:46:53:1500292013.202577:10:info] SUM_START:Comparing open source themes against www.ads-software.com originals

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  • Hi @suebop
    I think these lines were taken while the scan was running, so please click on “Click to kill the current scan” then make sure “Debug mode” is enabled, and run a new scan.

    When the scan hangs, click on “Email activity log” and send the email to “alaa [at] wordfence [dot] com”, also, it will be helpful if you can send a diagnostics report to the same email address from (Wordfence > Tools => Diagnostics => Send Report by Email).

    Thanks.

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