Scans have stopped

Hi @gobosam thanks for getting in touch,

Has anything about your hosting environment, such as addition of a firewall or type of hosting, changed within the time period between now and when the scans last run? I would recommend running a scan manually on one of your sites and see if any errors present themselves to you in the log.

• Stop the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running).
• Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
• Click to “Save Changes”.
• Go to the Tools > Diagnostics page.
• In the “Debugging Options” section check the circle “Enable debugging mode”.
• Click to “Save Changes”.
• Start a new scan on the Scan page.
• If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

Let me know what you find!

Peter.

Hi Peter, many thanks for your response

AS per your message, I have upgraded my hosting from Shared to cloud in the timeframe, so yes there has been a significant change with sites pointing to a new server.

I followed your instructions and the scan did indeed fail. Would you still like the last 20 lines or should I update something to all sites regarding the new hosting server?

Kind regards
Sam

Hi @gobosam,

Please still paste me the last 20 lines as requested, but considering the change of server I think we should also look at some site diagnostics to see if you’re on a new platform or potentially behind a firewall that might now need some reconfiguration.

Both of these should help us in seeing what is going wrong.

Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks again,

Peter.