Scans will not Start? “Scan Stage Failed”

  • Resolved Rana Rene

    (@rana-rene)


    1 year, 12 months ago

    I’m getting a connection error from WordFence, and I’m wondering if anyone has any experience with this error? I have the plugin working on all of the sites I have at SiteGround, except this one.

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    Scan Stage Failed?A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 2 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful.?Click here for steps you can try.(opens in new tab)

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    I’ve had a few problems with the plugin “Failing to Start” scans on my other sites at SiteGround… but I’m generally able to get it working by adjusting a couple of parameters in the plugins options… namely this option to “Start all scans remotely”

    The plugin is working correctly on all of the other sites I have on my account at the moment, it’s just this one site. Ironically it’s also the smallest site I have, just a holding page, and the same two plugins that are installed with every new site at SiteGround, (their Security and Performance plugins) which I’ve disabled, and are also running on every site I have at SG. I’ve tried all of the same changes I’ve used to get the scans started on my other sites, and I’ve gone through several of the other possibilities found on the WordFence trouble shooting page, but no luck…

    It has something to do with this error, which has also been the case on several of my other sites. Although I’ve always managed to get it working eventually.

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    Connecting back to this site — wp_remote_post() test back to this server failed! Response was: cURL error 60: SSL: no alternative certificate subject name matches target host name ‘s3ecuador.com’

    Connecting back to this site via IPv6 (not required; failure to connect may not be an issue on some sites) — wp_remote_post() test back to this server failed! Response was: cURL error 7:

    – – –

    Generally with a couple of easy changes …and, once you manage to get the first scan to start, the error disappears, and all future scans seem to work fine.

    Anything else I can try to get this working? Thanks!

Viewing 1 replies (of 1 total)

  • The IPv6 error means you might not have an IPv6 address, so not really a problem here.

    The first error, “cURL error 60: SSL: no alternative certificate subject name matches target host name “s3ecuador.com” is different.
    This means that the site is having trouble connecting back to itself to start scans or other automated processes. That relies on your website being able to call a URL similar to https://www.yoursite. com/ wp-admin/ admin-ajax.php?action=wordfence_doScan&isFork=1&scanMode=custom&cronKey=0faccf967628cb4da440513f01d&signature=6d769d488b29ffb18693811811ad150e58fb7614651bd7e92adf038e
    Your web server is returning the “no alternative certificate subject” error so there is some certificate error that needs to be investigated on your website. Your hosting provider is who will be able to help you with this.

    From what I read this might also be a problem with OpenSSL or cURL. These are things installed on the server by your hosting provider and they should look at them too.

    Let me know if that helps

    – Mia

    • This reply was modified 1 year, 11 months ago by WFSupport.
    • This reply was modified 1 year, 11 months ago by WFSupport. Reason: trying to remove the link for the example url
Viewing 1 replies (of 1 total)
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