Scheduled Backups Not Working

  • Resolved qeyduey

    (@qeyduey)


    3 years ago

    Hello,

    Manual backups are working just fine. However, I have set a schedule of “Database Backup” to be performed every “Day” and nothing has happened for several days now — there is simply no record of them.

    I have the toggle set to “On” and “Blue” but nothing happens.

    WP cron is disabled in WP config, but a custom WP cron is set correctly and runs via cPanel every 5 minutes — as other plugins are working just fine without error.

    Please advise? Thank you in advance for your help! =D

    • This topic was modified 3 years ago by qeyduey.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @qeyduey ,

    Thanks for reporting.

    May we know which version of the plugin and WordPress you use currently, please?

    We are asking this, since, with the latest ( 1.6.8.1) version of the plugin, the issue with the scheduled backups is solved.

    In case you have the older version, please, update it and try again.

    Best,
    BackupGuard Team

    Thread Starter qeyduey

    (@qeyduey)

    Hello,

    I am using WP 5.2.5 and Plugin 1.6.8.1.

    Thanks for your help. =D

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @backup-guard ,

    Thanks for getting back to us.

    May we kindly ask you to contact us via the [email protected] email address and send us the support thread URL so we can identify you easily?

    We need some more information about the issue, that can’t be shared publicly.

    Looking ahead to hearing from you soon.

    Best,
    BackupGuard Team

Viewing 3 replies - 1 through 3 (of 3 total)
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