scheduled product sale price is showing before sale date/time
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Hi,
We’ve recently run into an issue where product sales scheduled into the future (at the product page level) are being displayed at the sale price several hours before in Facebook than they are (and should be) on our website. For example, if we have a product scheduled to go begin using a sale price at 12am on the website the sale price actually appears several hours earlier on Facebook itself. However- when the visitor clicks through from facebook to the website, they will not see that sale price until the correct time.
How does Facebook for WooCommerce sync scheduled sales price data and does it use the same clock as our WooCommerce install to determine the time and date?
Thanks
- This topic was modified 3 years, 8 months ago by pbrad1001.
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Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Hey,
Thank you for taking a look! Here is the system report:
### WordPress Environment ### WordPress address (URL): https://deesspraytan.com Site address (URL): https://deesspraytan.com WC Version: 5.0.0 REST API Version: ? 5.0.0 WC Blocks Version: ? 4.0.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.9.0 Log Directory Writable: ? WP Version: 5.6.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.14 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 4000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 8.0.23 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.0.0 WC Database Prefix: wp_ Total Database Size: 40.81MB Database Data Size: 36.74MB Database Index Size: 4.07MB wp_woocommerce_sessions: Data: 0.10MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_actions: Data: 2.40MB + Index: 0.57MB + Engine MyISAM wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs: Data: 1.11MB + Index: 0.81MB + Engine MyISAM wp_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_aiowps_failed_logins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_aiowps_global_meta: Data: 3.47MB + Index: 0.00MB + Engine MyISAM wp_aiowps_login_activity: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_commentmeta: Data: 0.00MB + Index: 0.00MB + 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0.05MB + Index: 0.11MB + Engine MyISAM wp_term_taxonomy: Data: 0.03MB + Index: 0.04MB + Engine MyISAM wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM wp_usermeta: Data: 0.05MB + Index: 0.02MB + Engine MyISAM wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woo_shippment_provider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_square_customers: Data: 0.11MB + Index: 0.16MB + Engine MyISAM wp_wpml_mails: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 0.99MB + Index: 0.25MB + Engine MyISAM wp_yoast_indexable_hierarchy: Data: 0.03MB + Index: 0.09MB + Engine MyISAM wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term: Data: 0.02MB + Index: 0.02MB + Engine MyISAM wp_yoast_seo_links: Data: 0.08MB + Index: 0.02MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM ### Post Type Counts ### attachment: 1142 carousels: 20 custom_css: 1 customize_changeset: 2 et_pb_layout: 4 kb: 63 maxgallery: 1 mgmlp_media_folder: 30 nav_menu_item: 13 ni-order-status: 1 oembed_cache: 1 page: 54 portfolio_page: 3 post: 195 product: 165 product_variation: 16 revision: 2465 schema: 2 shop_order: 32 slides: 13 testimonials: 10 ufaq: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (28) ### AJAX Search for WooCommerce: by Damian Góra – 1.8.2 Bloom: by Elegant Themes – 1.3.11 Divi Carousel: by DiviGear – 2.0.19 Divi Booster: by Dan Mossop – 3.3.9 Divi Fixed Mobile Menu: by Divi Life — by Tim Strifler – 1.0 Elfsight Pricing Table CC: by Elfsight – 2.5.1 Facebook for WooCommerce: by Facebook – 2.3.2 Flexible Shipping: by WP Desk – 4.1.0 Justified Image Grid: by Belcovio – 4.1 LiteSpeed Cache: by LiteSpeed Technologies – 3.6.2 Minerva Support: Knowledge Base | FAQ | Glossary | Tickets: by KonstruktStudio – 2.0.4 Ni WooCommerce Custom Order Status: by anzia – 1.9.1 All in One Product Quantity for WooCommerce: by WPWhale – 3.6.2 Real Media Library: by devowl.io – 4.13.0 Really Simple SSL: by Really Simple Plugins – 4.0.9 Redirection: by John Godley – 5.0.1 WooCommerce Side Cart: by XootiX – 2.1 Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.1.5 WooCommerce Colors: by WooThemes – 1.0.7 WooCommerce Customizer: by SkyVerge – 2.7.4 WooCommerce Email Customizer Plus: by Flycart – 1.2.4 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.2 WooCommerce Square: by WooCommerce – 2.3.4 WooCommerce: by Automattic – 5.0.0 Yoast SEO: by Team Yoast – 15.9 WP Crontrol: by John Blackbourn & crontributors – 1.10.0 WP Image Zoom: by SilkyPress – 1.45.1 WP Mail Logging: by MailPoet – 1.9.7 ### Inactive Plugins (2) ### Debug Bar: by wordpressdotorg – 1.1.2 WP Super Cache: by Automattic – 1.7.1 ### Must Use Plugins (1) ### ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes – ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #34258 - /shop/ Cart: #7034 - /shop/cart/ Checkout: #7035 - /shop/checkout/ My account: #7036 - /shop/my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Divi Version: 4.9.0 Author URL: https://www.elegantthemes.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: /home/deesspra/public_html/wp-content/plugins/product-quantity-for-woocommerce/includes/templates/global/quantity-input.php ### Square ### Environment: Production Tokenization Enabled: – Debug Mode: Off ### Action Scheduler ### Complete: 6,491 Oldest: 2021-01-31 08:51:03 -0600 Newest: 2021-03-03 08:48:31 -0600 Failed: 2 Oldest: – Newest: – Pending: 5 Oldest: 2021-03-03 08:51:29 -0600 Newest: 2021-03-09 19:30:44 -0600
Thanks for that! This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
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