• Resolved pbrad1001

    (@pbrad1001)


    Hi,

    We’ve recently run into an issue where product sales scheduled into the future (at the product page level) are being displayed at the sale price several hours before in Facebook than they are (and should be) on our website. For example, if we have a product scheduled to go begin using a sale price at 12am on the website the sale price actually appears several hours earlier on Facebook itself. However- when the visitor clicks through from facebook to the website, they will not see that sale price until the correct time.

    How does Facebook for WooCommerce sync scheduled sales price data and does it use the same clock as our WooCommerce install to determine the time and date?

    Thanks

    • This topic was modified 3 years, 8 months ago by pbrad1001.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter pbrad1001

    (@pbrad1001)

    Hey,

    Thank you for taking a look! Here is the system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://deesspraytan.com
    Site address (URL): https://deesspraytan.com
    WC Version: 5.0.0
    REST API Version: ? 5.0.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.9.0
    Log Directory Writable: ?
    WP Version: 5.6.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.14
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 4000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.23
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Total Database Size: 40.81MB
    Database Data Size: 36.74MB
    Database Index Size: 4.07MB
    wp_woocommerce_sessions: Data: 0.10MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 2.40MB + Index: 0.57MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 1.11MB + Index: 0.81MB + Engine MyISAM
    wp_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_aiowps_failed_logins: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_aiowps_global_meta: Data: 3.47MB + Index: 0.00MB + Engine MyISAM
    wp_aiowps_login_activity: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_elfsight_pricing_table_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_email_customizer_plus_templates: Data: 0.34MB + Index: 0.00MB + Engine MyISAM
    wp_et_bloom_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_jig_ext_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_layerslider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_lead_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_lead_form_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mgmlp_folders: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_mkb_hits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mkb_hits_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_mkb_keywords: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 3.96MB + Index: 0.24MB + Engine MyISAM
    wp_postmeta: Data: 5.54MB + Index: 0.85MB + Engine MyISAM
    wp_posts: Data: 15.20MB + Index: 0.39MB + Engine MyISAM
    wp_realmedialibrary: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_realmedialibrary_debug: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_realmedialibrary_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_realmedialibrary_posts: Data: 0.02MB + Index: 0.08MB + Engine MyISAM
    wp_realmedialibrary_tmp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_redirection_404: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
    wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wp_redirection_logs: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wp_sbi_instagram_feeds_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_sbi_instagram_posts: Data: 0.22MB + Index: 0.00MB + Engine MyISAM
    wp_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_term_relationships: Data: 0.05MB + Index: 0.11MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_terms: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
    wp_usermeta: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woo_shippment_provider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_square_customers: Data: 0.11MB + Index: 0.16MB + Engine MyISAM
    wp_wpml_mails: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.99MB + Index: 0.25MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.03MB + Index: 0.09MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 1142
    carousels: 20
    custom_css: 1
    customize_changeset: 2
    et_pb_layout: 4
    kb: 63
    maxgallery: 1
    mgmlp_media_folder: 30
    nav_menu_item: 13
    ni-order-status: 1
    oembed_cache: 1
    page: 54
    portfolio_page: 3
    post: 195
    product: 165
    product_variation: 16
    revision: 2465
    schema: 2
    shop_order: 32
    slides: 13
    testimonials: 10
    ufaq: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (28) ###
    
    AJAX Search for WooCommerce: by Damian Góra – 1.8.2
    Bloom: by Elegant Themes – 1.3.11
    Divi Carousel: by DiviGear – 2.0.19
    Divi Booster: by Dan Mossop – 3.3.9
    Divi Fixed Mobile Menu: by Divi Life — by Tim Strifler – 1.0
    Elfsight Pricing Table CC: by Elfsight – 2.5.1
    Facebook for WooCommerce: by Facebook – 2.3.2
    Flexible Shipping: by WP Desk – 4.1.0
    Justified Image Grid: by Belcovio – 4.1
    LiteSpeed Cache: by LiteSpeed Technologies – 3.6.2
    Minerva Support: Knowledge Base | FAQ | Glossary | Tickets: by KonstruktStudio – 2.0.4
    Ni WooCommerce Custom Order Status: by anzia – 1.9.1
    All in One Product Quantity for WooCommerce: by WPWhale – 3.6.2
    Real Media Library: by devowl.io – 4.13.0
    Really Simple SSL: by Really Simple Plugins – 4.0.9
    Redirection: by John Godley – 5.0.1
    WooCommerce Side Cart: by XootiX – 2.1
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.1.5
    WooCommerce Colors: by WooThemes – 1.0.7
    WooCommerce Customizer: by SkyVerge – 2.7.4
    WooCommerce Email Customizer Plus: by Flycart – 1.2.4
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.2
    WooCommerce Square: by WooCommerce – 2.3.4
    WooCommerce: by Automattic – 5.0.0
    Yoast SEO: by Team Yoast – 15.9
    WP Crontrol: by John Blackbourn & crontributors – 1.10.0
    WP Image Zoom: by SilkyPress – 1.45.1
    WP Mail Logging: by MailPoet – 1.9.7
    
    ### Inactive Plugins (2) ###
    
    Debug Bar: by wordpressdotorg – 1.1.2
    WP Super Cache: by Automattic – 1.7.1
    
    ### Must Use Plugins (1) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #34258 - /shop/
    Cart: #7034 - /shop/cart/
    Checkout: #7035 - /shop/checkout/
    My account: #7036 - /shop/my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Divi
    Version: 4.9.0
    Author URL: https://www.elegantthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /home/deesspra/public_html/wp-content/plugins/product-quantity-for-woocommerce/includes/templates/global/quantity-input.php
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 6,491
    Oldest: 2021-01-31 08:51:03 -0600
    Newest: 2021-03-03 08:48:31 -0600
    
    Failed: 2
    Oldest: –
    Newest: –
    
    Pending: 5
    Oldest: 2021-03-03 08:51:29 -0600
    Newest: 2021-03-09 19:30:44 -0600
    
    
    Plugin Support fevered – a11n

    (@fevered)

    Thanks for that! This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Viewing 3 replies - 1 through 3 (of 3 total)
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