Screen goes dark

  • Resolved pwforaker

    (@pwforaker)


    2 years, 9 months ago

    I reported this issue some time ago, and failed to get back to the page in time, so the previous report has been “resolved.”
    https://www.ads-software.com/support/topic/page-goes-dark-and-cant-remove-the-site/

    If UpdraftCentral cannot connect to a site while running a list of updates, the screen goes black and locks up. There is no way to continue with the list of site updates, unless you can figure out which site is failing and manually remove it from the MySQL database.

    This happens in both Safari and Chrome on MacOS. This is a severe failure, making it impossible to use UpdraftCentral without tweaking the database. Unfortunately, with 20-some sites, it is not easy to determine which site is failing (or why).

    The page is password protected, so if you cannot reproduce this in your test environment, I’d be happy to securely share a login ID/password.

    I think the easiest way to reproduce this might be:

    1. Install WordPress on domain A, including UpdraftPlus.
    2. Install WordPress on domain B, including UpdraftCentral.
    3. Add domain A to the UpdraftCentral list of managed sites
    4. Confirm that domain B can connect to and update domain A.
    5. Remove WordPress from domain A.
    6. At domain B, try to run an update with UpdraftCentral
    Expected result: a non-fatal error message indicating that the site can’t be reached
    Actual result: the screen goes gray or black and locks up.

    The page I need help with: [log in to see the link]

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