Script code is not showing – only when logged in

  • I pasted a few lines of code into the head section of my website. When I’m logged in as the site administrator, I can see the code and it works properly. When I’m not logged in – or someone from the public – access the site, the script is hidden and does. not execute. I just see the beginning comments: <!– Begin Mainn script –>
    <!–End Mainn script –>

    The script in between is missing.

    There are plenty of other scripts – google tags, meta pixel, etc – that are working properly.

    Any suggestions on getting the code to display and execute?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • How exactly did you insert this code?

    Thread Starter petermainnwp

    (@petermainnwp)

    We added the code three different ways. and all of them resulted in the same situation.

    • we used the WPCode – Insert Headers and Footers + Custom Code Snippets – WordPress Code Manager plugin
    • We went straight to the files and added it
    • We created a custom plugin

    For all three, the code is invisible when deployed – except for the beginning and ending comments.

    We see the code and it works properly when logged in.

    @whyviru , there is no mention of a “user” restriction condition in the head. The code we’ve inserted is: 

    <!-- Begin Mainn script -->
    <script
    async
    data-mainn-id="123"
    data-environment="production"
    id="mainn-widget-script"
    src="https://widget.mainn.io/scripts/mainn-widget.js"
    ></script>
    <!-- End Mainn script -->

    the “123” is just an example. this code won’t work without a registered mainnID

    • This reply was modified 3 months, 1 week ago by petermainnwp.

    WordPress removes JavaScripts inserted “just like that” for security reasons. It is therefore not possible to insert this code just like that.

    This article describes the options in more detail: https://www.wpbeginner.com/wp-tutorials/how-to-easily-add-javascript-in-wordpress-pages-or-posts/ – be sure to use the options described here. With WPCode, for example, you must insert it as a JavaScript snippet.

    Thread Starter petermainnwp

    (@petermainnwp)

    Thank you, @threadi ,

    We are using the WPCode – Insert Headers and Footers plugin as suggested in the article. I’m also using this code on other sites with no errors. I’m wondering if the issue is a conflict with other plugins.

Viewing 4 replies - 1 through 4 (of 4 total)
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