Script is crashing

  • Resolved dwisekal

    (@dwisekal)


    4 months ago

    I am running all the latest versions of WP, all plugins & the Total Theme. I have already debugged by deactivating other plugins and testing other parts of this plugin.

    This is the page associated with a testimonial pattern block. If I click edit, it will bring me to the backend but will stall loading until eventually crashing the tab. This same event occurs when I am on any other backend page and attempt to insert a testimonial pattern block.

    Everything that was already running these Essential Blocks is still fine on the frontend view. I just cannot edit these testimonial pattern blocks or insert any preset testimonial patterns. I am able to add a completely new testimonial block to pages, but not already set patterns.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @dwisekal

    I hope you are doing well. Sorry for my late reply. Thank you for reporting the issue. We have identified the problem with the testimonial pattern blocks. We will release a new version with the fix as soon as possible. I will inform you once the fix is available. Please allow us some time to address it.

    Thanks for your patience!

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @dwisekal

    I hope you’re doing well. We have fixed the pattern issue you encountered a month ago with the latest update. Could you please check it out and let me know how it works for you now? If you still experience the same issue, please let me know which blocks you are using alongside the testimonial to create the pattern.

    I look forward to your response. Have a great day!

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @dwisekal
    I hope you are doing well. Sorry for the inconvenience.
    We haven’t heard from you since our last conversation.
    Could you please let us know if the issue still persists? We are ready to help resolve it.

    Looking forward to your response.
    Thank you.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @dwisekal

    Sorry for the inconvenience. We haven’t heard from you since our last conversation. Could you please let us know if the issue still persists? We’re ready to assist and resolve it for you.

    We look forward to your response.
    Thank you!

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @dwisekal

    I hope this message finds you well. I wanted to follow up on a previous support request that you submitted. I understand that the thread was marked as resolved due to a lack of activity, but I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

    Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

    Thank you for your attention to this matter. I look forward to hearing from you soon.

Viewing 5 replies - 1 through 5 (of 5 total)
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