Scroll issue after credit card error

  • Resolved folettiwebdesigner

    (@folettiwebdesigner)


    5 years, 4 months ago

    Hi,
    If a credit card is invalid or some other error occurs on checkout, the page is scrolled to the top instead of scrolling to the stripe payment sections.

    The users can’t therefore find out what did happen unless it scroll down again to the stripe payment section.

    Could this behaviour be changed, bringing the users to the stripe section if the checkout error occured there?

    Thank you in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @folettiwebdesigner,

    This is the expected behaviour since the error notice is at the top of the page.

    It is only after reading the error notice that the user will have an idea what the issue is.

    Thread Starter folettiwebdesigner

    (@folettiwebdesigner)

    Hi, no I was referring to the stripe notice in the stripe section (under the credit card field).
    Anyway now it seems that is scrolling correctly there, so I’ll close it for now.

    Thank you for your answer.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Scroll issue after credit card error’ is closed to new replies.