Scroll settings not working

  • Resolved maskinluxembourg

    (@maskinluxembourg)


    2 months ago

    Hello,

    I disabled the page scrolling and enabled the popup scrolling, but it does not work, my pop up is cut off without being able to scroll further down and the page is scrolling up and down.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @maskinluxembourg,

    Thank you for your topic.

    Please provide the following information for further investigation of your case.

    1. Screenshots or a short video demonstrating the issue.
    2. The version of the plugin you’re currently using.
    3. Let us know the exact moment when the popup should appear.
    4. The corresponding link for the popup.

    We’ve noticed that caching is enabled on your site.
    See the screenshot below:

    View post on imgur.com

    So, please exclude the link where the plugin’s shortcode is located from the caching plugin, and then check again.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @maskinluxembourg,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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