Scrolling disabled after popup is dismissed

  • Resolved simonpayne

    (@simonpayne)


    8 years, 9 months ago

    Hi,

    After updating this morning to 1.7.3 we noticed a problem when popups on our site are dismissed. Once the popup disappears, you are no longer able to scroll up or down. I tried disabling several other plugins, but the only way I was able to restore scrolling was by refresh the page or by running document.documentElement.style.overflow = 'auto'; in Chrome developer tools…

    Any of the links to speaker on this page will show you the problem I’m having:

    Can you let me know what I might do to resolve?

    Thanks in advance!

    https://www.ads-software.com/plugins/popup-by-supsystic/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello!
    Please tell me where I can find popup on these pages?
    I will check what is wrong and will help you to solve the problem.

    Thread Starter simonpayne

    (@simonpayne)

    Sorry that wasn’t more clear… You can click the “More” link on any of speakers listed on this page: https://smallsatshow.com/home-page/speakers/

    Plugin Author supsystic

    (@supsysticcom)

    Hello!
    Please contact us through our?internal support. We will check what is wrong and will help you to solve the problem.

    Thread Starter simonpayne

    (@simonpayne)

    This issue can be circumvented by unchecking the “Disable Window Scroll” button under the design -> appearance tab settings. The window scroll should be resumed on exiting the popup in my opinion.

    Plugin Author supsystic

    (@supsysticcom)

    Hello!
    We tried to reproduce this issue with “Disable Window Scroll” option on our test servers – and have no luck with this. Please contact us through our?internal support. We will check what is wrong and will help you to solve the problem on your site.

Viewing 5 replies - 1 through 5 (of 5 total)
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