• Hello !

    Since last update I can’t scroll anymore on the desktop version of my website. Do you have any advise ?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • HI @to0ts

    Thank you for reaching out to us.

    We have checked our theme, and the scrolling feature is working fine on our end. Please refer to the video link for verification.

    I also checked the URL you shared, and it seems that the Newscrunch theme is not currently activated. Kindly activate the Newscrunch theme so we can review your website and assist you better.

    Additionally, please clear your server cache, as the issue might be related to caching.

    Don’t hesitate to contact us if you need any further assistance.

    Regards,
    Newscrunch Support Team

    HI

    Any update on this ?

    Still an issue…

    Akhilesh

    (@atul-rahman)

    HI @soldiez90

    Our theme is working fine at our end , Kindly send us video of the issue are you getting. So that we can assist you better.

    Thanks & regards

    Newscrunch Support Team

    • This reply was modified 1 month, 1 week ago by Akhilesh.

    Sorry I can’t provide a video, I’m back to the old version already and I’m not going back for now ’cause I’ve done some edits already. What I can tell you from the past few days of struggling with the issue is that after trying to scroll down on the page, it goes back to the top/flashes/reloads almost immediately. What’s weird is that it seemed to work ok if adblockers are disabled(not running any ads btw). And it’s not a caching issue, I’ve disabled all caching plugins, cleared data, etc etc. Actually if the old cache is still available after the update, the website works fine. No errors in the console.

Viewing 5 replies - 1 through 5 (of 5 total)
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